Overview
Jira is agile project tracking for software and business teams. Founded in 2002 and headquartered in Sydney, Australia, it serves Australian businesses with local data hosting and AU-based support.
Agile project tracking for software and business teams
Pricing (AUD inc. GST)
All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-18.
Free
Free
AUD exc GST
Free forever for up to 10 users. Includes unlimited projects, Kanban boards, backlog, timeline, calendar, and summary views. 100 automation runs per month and 2GB storage. Community support only — no access to Atlassian support team.
- Users: 10
- Projects: unlimited
- Storage: 2GB
- Automations: 100 runs/month
Most Popular
Standard
$/mo
AUD exc GST
Per user/month billed annually. Price starts at US$8.15/user for teams up to 10; tiered pricing increases for larger teams (e.g. ~US$8.60 for 11-100 users). Adds user roles and permissions, external collaboration, multi-region data residency (including AU), and 1,700 automation runs per month. Business hours support.
- Users: up to 35,000
- Projects: unlimited
- Storage: 250GB
- Automations: 1,700 runs/month
Premium
$/mo
AUD exc GST
Per user/month billed annually. Adds Advanced Roadmaps for cross-team planning, sandbox environment, IP allowlisting, 99.9% uptime SLA, Atlassian Intelligence (AI), and 24/7 Premium support with 1-hour critical issue response. Unlimited storage.
- Users: up to 35,000
- Projects: unlimited
- Storage: unlimited
- Automations: 1,000 runs/user/month
Enterprise
$/mo
AUD exc GST
Custom pricing — contact Atlassian sales. Minimum 800 users. Adds Atlassian Analytics, Atlassian Guard, BYOK encryption, multiple Jira sites, 99.95% uptime SLA, and 24/7 dedicated support with 30-minute critical response. Annual billing only.
- Users: unlimited
- Projects: unlimited
- Storage: unlimited
- Automations: unlimited
- Min Seats: 800
Pros & Cons
Pros
- Australian-founded company (Sydney, 2002) — one of Australia's most prominent tech companies with local corporate presence
- AU data residency (AWS Sydney) available on Standard, Premium, and Enterprise plans — the most accessible AU data hosting in the PM category
- Free plan supports 10 users with unlimited projects, Scrum/Kanban boards, backlogs, and timeline views
- Best-in-class Agile tooling with Scrum boards, sprint planning, backlog grooming, velocity charts, and burndown reports
- 3,000+ Atlassian Marketplace integrations — the largest PM integration ecosystem including GitHub, GitLab, Slack, and Confluence
- AEST business hours support for paid plans, with 24/7 availability on Premium and Enterprise
- Deep native integration with Atlassian ecosystem (Confluence, Bitbucket, Trello) for end-to-end development workflows
- Strong enterprise security with SOC 2 Type II, ISO 27001:2022, PCI DSS, FedRAMP, and BYOK encryption
Cons
- All pricing in USD only — no AUD pricing option, so Australian customers face currency conversion costs and exchange rate fluctuations
- Steep learning curve — Jira's extensive configuration options and Agile-centric terminology can overwhelm non-technical teams
- UI is complex and developer-oriented — marketing, HR, and operations teams often find Asana or monday.com more intuitive
- No direct phone support for Cloud plans — all support via ticketing system at support.atlassian.com
- Enterprise plan requires minimum 800 users — not accessible for mid-size organisations wanting enterprise features
- Atlassian Intelligence AI features require Premium plan ($17/user/month) — not available on Standard or Free
- Data Center option (self-hosted) end-of-sale for new licenses is March 30, 2026 — pushes organisations toward Cloud
Who Is Jira Best For?
- Software Development Teams
- Mid Size Business
- Enterprise
- It Teams
- Atlassian Ecosystem Users
Jira may not be the best fit for:
- Non Technical Teams
- Sole Trader
- Teams Needing Phone Support
- Simple Task Management
Jira Alternatives
If Jira doesn’t quite fit your needs, consider these alternatives for Australian businesses:
- Asana — Work management platform for teams and projects. Free plan available.
- monday.com — Visual work management platform with customisable workflows. Free plan available.
- ClickUp — All-in-one productivity platform replacing multiple work tools. Free plan available.
- Trello — Visual Kanban boards for simple project management. Free plan available.