Overview
Acuity Scheduling is appointment booking and client scheduling platform by squarespace. Founded in 2006 and headquartered in New York, NY, USA (Squarespace), it serves Australian businesses.
Appointment booking and client scheduling platform by Squarespace
Pricing (AUD inc. GST)
All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-18.
Emerging
$20/mo
AUD exc GST
Single calendar for solo practitioners. Includes client self-scheduling, payment processing (Stripe, Square, PayPal), confirmation/reminder/follow-up emails, automatic time zone conversion, and intake forms. No SMS reminders.
- Calendars: 1
- Appointments: unlimited
- Services: unlimited
Most Popular
Growing
$34/mo
AUD exc GST
Up to 6 staff calendars. Adds SMS text reminders, bundled appointment packages, memberships and subscriptions with automated billing, and gift certificates. Best for small teams and growing service businesses.
- Calendars: 6
- Appointments: unlimited
- Services: unlimited
Powerhouse
$61/mo
AUD exc GST
Up to 36 staff calendars. Adds HIPAA BAA compliance, removal of Acuity branding, multiple time zones for staff/locations, and custom API/CSS access. Designed for multi-location businesses and healthcare providers.
- Calendars: 36
- Appointments: unlimited
- Services: unlimited
Enterprise
$/mo
AUD exc GST
Custom pricing for businesses with exceptionally high appointment volume or needing more than 36 calendars. Includes dedicated support and custom solutions. Contact sales for pricing.
- Calendars: unlimited
- Appointments: unlimited
- Services: unlimited
Pros & Cons
Pros
- Purpose-built for service businesses — appointment packages, memberships, gift certificates, and intake forms are first-class features
- Three payment processor options (Stripe, Square, PayPal) with deposits, full payment, tips, and recurring billing
- Multi-staff calendar management with up to 36 individual calendars on Powerhouse plan
- HIPAA BAA compliance available for allied health and healthcare practitioners (Powerhouse plan)
- Native Squarespace website embedding — seamless for businesses already on the platform
- Automated email and SMS reminders significantly reduce no-shows for appointment-based businesses
- No per-user pricing — the monthly fee covers all staff on the account, unlike Calendly's per-seat model
- 500+ app integrations via Zapier plus API access on all plans
Cons
- No AUD pricing — all plans charged in USD, subject to exchange rate fluctuations and foreign transaction fees
- US-only data hosting (Squarespace/AWS Tier III) — no Australian data sovereignty option
- No phone support on any plan — email and chat only, with chat limited to US Eastern business hours
- No free plan — only a 7-day trial compared to Calendly's permanent free tier and 14-day trial
- Powerhouse plan at US$61/month is expensive for sole traders who only need basic scheduling
- No native CRM integrations — relies entirely on Zapier for connecting to Salesforce, HubSpot, etc.
- SMS reminders locked behind the Growing plan (US$34/month) — unavailable on the entry-level Emerging plan
Who Is Acuity Scheduling Best For?
- Salon
- Therapist
- Personal Trainer
- Consultant
- Allied Health
- Small Business
Acuity Scheduling may not be the best fit for:
- Sales Team
- Data Sovereignty Required
- Budget Conscious
- Enterprise Meeting Scheduling
Acuity Scheduling Alternatives
If Acuity Scheduling doesn’t quite fit your needs, consider these alternatives for Australian businesses:
- Calendly — Market-leading meeting scheduling and appointment booking platform. Free plan available.
- Fresha — All-in-one salon and spa booking software with built-in payments. From $44.95/mo inc. GST.
- Timely — NZ-made salon booking and payments software for hair and beauty. From $42/mo inc. GST.
- Square Appointments — Free booking and POS platform from the Square ecosystem. Free plan available.
Frequently Asked Questions
Does Acuity Scheduling offer pricing in Australian dollars (AUD)?
No. As of March 2026, Acuity Scheduling only charges in USD. Australian users will see USD prices and be subject to their bank's exchange rate and any foreign transaction fees. There is no AU-specific pricing or billing option.
Where is Acuity Scheduling data hosted?
All Acuity Scheduling data is stored in US-based Tier III data centres operated as part of Squarespace's infrastructure (primarily AWS). There is no option for Australian data hosting or data sovereignty. Static assets are served via geographically distributed CDNs.
Is Acuity Scheduling HIPAA compliant?
HIPAA compliance is available only on the Powerhouse plan (US$61/month or US$49/month annual). Acuity will sign a HIPAA Business Associate Agreement (BAA) for Powerhouse subscribers. The Emerging and Growing plans do not include HIPAA compliance.
What is the difference between Acuity Scheduling and Calendly?
Acuity is designed for appointment-based service businesses (salons, therapists, trainers) with features like payment collection, packages, memberships, and gift certificates. Calendly is designed for meeting scheduling with features like round-robin distribution, routing forms, and CRM integration. Acuity has no free plan (7-day trial only), while Calendly offers a free tier. Acuity supports three payment processors vs Calendly's two.
Does Acuity Scheduling offer phone support?
No. Acuity explicitly does not offer phone support on any plan. Support is available via email 24/7 and live chat Monday to Friday during US Eastern hours (approximately 6pm-10am AEST). Enterprise customers receive dedicated support but still without phone access.
Can I use Acuity Scheduling without a Squarespace website?
Yes. While Acuity is owned by Squarespace and integrates natively with Squarespace sites, it works as a completely standalone product. You can embed it on any website, share booking links directly, or use it with WordPress, Wix, or any other platform.