Zoho CRM Review Australia 2026

Crm
0.0 / 5— SoftwareHQ AU Rating
Pricing verified 2026-03-18

Overview

Zoho CRM is affordable crm with free plan for small teams. Founded in 1996 and headquartered in Chennai, India, it serves Australian businesses.

Affordable CRM with free plan for small teams

Pricing (AUD inc. GST)

All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-18.

Free
Free
AUD exc GST
Free for up to 3 users
  • Users: 3
  • Contacts: 5000
Most Popular
Standard
$20/mo
per user
$20/user/month
  • Users: unlimited
  • Contacts: 100000
Professional
$35/mo
per user
$35/user/month
  • Users: unlimited
  • Contacts: unlimited
  • Automation: Yes

Pros & Cons

Pros

  • Free plan for up to 3 users — great for micro businesses
  • Affordable Standard plan at $20/user/month
  • 1,000+ integrations including Xero and Zoho Books
  • Part of broader Zoho ecosystem (Books, Payroll, etc.)
  • AU data centre available for data sovereignty
  • Phone support available

Cons

  • Not AU-specific — no BAS, STP, or AU compliance features
  • Free plan limited to 3 users and 5,000 contacts
  • UI can feel cluttered with so many features
  • 15% affiliate commission is lower than HubSpot (30%) or Pipedrive (33%)
  • Support team not AU-based despite AU data centre

Who Is Zoho CRM Best For?

  • Micro Business Free Crm
  • Zoho Ecosystem User
  • Budget Crm
  • Small Sales Team

Zoho CRM may not be the best fit for:

  • Enterprise Sales
  • Marketing Automation Focus
  • Au Specific Features Needed

Zoho CRM Alternatives

If Zoho CRM doesn’t quite fit your needs, consider these alternatives for Australian businesses:

  • HubSpot — All-in-one CRM, marketing, and sales platform. Free plan available.
  • Pipedrive — Sales-focused CRM for deal management. From $24/mo inc. GST.
  • Capsule CRM — Simple, smart CRM with best-in-class Xero integration. Free plan available.

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Migration Guides

Step-by-step switching guides involving Zoho CRM for Australian businesses.

Hard
How to Switch CRM Without Losing Data
4-8 hours · 9 steps

Related Compliance Guides

Guide
Data Sovereignty in Australia — Where Is Your Business Data Stored?
Australian businesses are increasingly concerned about where their financial and employee data is ho...