Overview
Capsule CRM is simple, smart crm with best-in-class xero integration. Founded in 2009 and headquartered in Manchester, UK, it serves Australian businesses.
Simple, smart CRM with best-in-class Xero integration
Pricing (AUD inc. GST)
All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-17.
Free
Free
AUD exc GST
Free for up to 2 users with 250 contacts — good for testing
- Users: 2
- Contacts: 250
Starter
$18/mo
per user
$18/user/month (billed annually). Email templates, AI email composer, premium integrations.
- Users: unlimited
- Contacts: 30000
Most Popular
Growth
$36/mo
per user
$36/user/month (billed annually). Multiple pipelines, workflow automation, advanced reporting.
- Users: unlimited
- Contacts: 60000
Advanced
$54/mo
per user
$54/user/month (billed annually). 1,000 AI assists, contact enrichment, custom reports via Looker Studio.
- Users: unlimited
- Contacts: 120000
Ultimate
$72/mo
per user
$72/user/month (billed annually). Dedicated account manager, priority support, advanced sales reporting.
- Users: unlimited
- Contacts: 240000
Pros & Cons
Pros
- Best Xero integration in the CRM category — native two-way sync with contacts, invoices, and payment statuses
- Clean, intuitive interface that requires minimal training — ideal for CRM beginners
- Generous free plan with 250 contacts and 2 users for testing
- Affordable per-user pricing that scales linearly — no surprise price jumps between tiers
- Built-in Projects module bridges the gap between winning deals and delivering work
- 14-day free trial on all paid plans with no credit card required
- AI Content Assist for drafting emails and follow-ups on all paid plans
- Strong Google Workspace and Microsoft 365 integration with email and calendar sync
Cons
- Pricing in USD only — no AUD billing, so costs fluctuate with exchange rates
- Data hosted in the US only — no AU data centre option for data sovereignty
- No phone support — email and chat only, during UK business hours
- Limited marketing automation compared to HubSpot — requires Transpond add-on for email campaigns
- Free plan limited to just 250 contacts — outgrown quickly by most businesses
- Reporting is basic compared to Pipedrive or HubSpot — custom reports require Looker Studio on Advanced plan
- No two-way email sync — emails are logged but not sent/received natively within Capsule
Who Is Capsule CRM Best For?
- Xero User
- Small Business Crm
- Crm Beginner
- Consulting Firm
- Freelancer
Capsule CRM may not be the best fit for:
- Data Sovereignty Required
- Marketing Automation Focus
- Large Enterprise
- Phone Support Needed
Capsule CRM Alternatives
If Capsule CRM doesn’t quite fit your needs, consider these alternatives for Australian businesses:
- HubSpot — All-in-one CRM, marketing, and sales platform. Free plan available.
- Pipedrive — Sales-focused CRM for deal management. From $24/mo inc. GST.
- Zoho CRM — Affordable CRM with free plan for small teams. Free plan available.
Migration Guides
Step-by-step switching guides involving Capsule CRM for Australian businesses.