Capsule CRM Review Australia 2026

Crm
0.0 / 5— SoftwareHQ AU Rating
Pricing verified 2026-03-17

Overview

Capsule CRM is simple, smart crm with best-in-class xero integration. Founded in 2009 and headquartered in Manchester, UK, it serves Australian businesses.

Simple, smart CRM with best-in-class Xero integration

Pricing (AUD inc. GST)

All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-17.

Free
Free
AUD exc GST
Free for up to 2 users with 250 contacts — good for testing
  • Users: 2
  • Contacts: 250
Starter
$18/mo
per user
$18/user/month (billed annually). Email templates, AI email composer, premium integrations.
  • Users: unlimited
  • Contacts: 30000
Most Popular
Growth
$36/mo
per user
$36/user/month (billed annually). Multiple pipelines, workflow automation, advanced reporting.
  • Users: unlimited
  • Contacts: 60000
Advanced
$54/mo
per user
$54/user/month (billed annually). 1,000 AI assists, contact enrichment, custom reports via Looker Studio.
  • Users: unlimited
  • Contacts: 120000
Ultimate
$72/mo
per user
$72/user/month (billed annually). Dedicated account manager, priority support, advanced sales reporting.
  • Users: unlimited
  • Contacts: 240000

Pros & Cons

Pros

  • Best Xero integration in the CRM category — native two-way sync with contacts, invoices, and payment statuses
  • Clean, intuitive interface that requires minimal training — ideal for CRM beginners
  • Generous free plan with 250 contacts and 2 users for testing
  • Affordable per-user pricing that scales linearly — no surprise price jumps between tiers
  • Built-in Projects module bridges the gap between winning deals and delivering work
  • 14-day free trial on all paid plans with no credit card required
  • AI Content Assist for drafting emails and follow-ups on all paid plans
  • Strong Google Workspace and Microsoft 365 integration with email and calendar sync

Cons

  • Pricing in USD only — no AUD billing, so costs fluctuate with exchange rates
  • Data hosted in the US only — no AU data centre option for data sovereignty
  • No phone support — email and chat only, during UK business hours
  • Limited marketing automation compared to HubSpot — requires Transpond add-on for email campaigns
  • Free plan limited to just 250 contacts — outgrown quickly by most businesses
  • Reporting is basic compared to Pipedrive or HubSpot — custom reports require Looker Studio on Advanced plan
  • No two-way email sync — emails are logged but not sent/received natively within Capsule

Who Is Capsule CRM Best For?

  • Xero User
  • Small Business Crm
  • Crm Beginner
  • Consulting Firm
  • Freelancer

Capsule CRM may not be the best fit for:

  • Data Sovereignty Required
  • Marketing Automation Focus
  • Large Enterprise
  • Phone Support Needed

Capsule CRM Alternatives

If Capsule CRM doesn’t quite fit your needs, consider these alternatives for Australian businesses:

  • HubSpot — All-in-one CRM, marketing, and sales platform. Free plan available.
  • Pipedrive — Sales-focused CRM for deal management. From $24/mo inc. GST.
  • Zoho CRM — Affordable CRM with free plan for small teams. Free plan available.

Migration Guides

Step-by-step switching guides involving Capsule CRM for Australian businesses.

Hard
How to Switch CRM Without Losing Data
4-8 hours · 9 steps

Related Compliance Guides

Guide
Data Sovereignty in Australia — Where Is Your Business Data Stored?
Australian businesses are increasingly concerned about where their financial and employee data is ho...

Frequently Asked Questions

Does Capsule CRM integrate with Xero?
Yes. Capsule has a native, bidirectional integration with Xero available on the Xero App Store AU. Contacts sync automatically between both platforms, and you can view Xero invoices, payment statuses, and estimates directly within Capsule. Setup takes minutes — connect via Account Settings > Integrations in Capsule.
Is Capsule CRM pricing in AUD?
No. Capsule CRM pricing is in USD only. Plans range from free ($0) to Ultimate ($72 USD/user/month billed annually). Your credit card will be charged in USD, so the actual AUD cost will vary with the exchange rate. At a typical AUD/USD rate of ~0.65, the Growth plan ($36 USD) works out to roughly $55 AUD/user/month.
Where is Capsule CRM data hosted?
All Capsule data is stored on Amazon Web Services (AWS) in the United States. Data is replicated across multiple US locations for availability and backed up continuously. There is no Australian data centre option, so Capsule is not suitable for businesses with strict AU data sovereignty requirements.
Does Capsule CRM offer phone support?
No. Capsule provides support via email (support@capsulecrm.com) and in-app chat, Monday to Friday during UK business hours. There is no phone support. Paid plans get priority email/chat support, while the Free plan is limited to self-help resources and an AI chatbot.
How does Capsule compare to HubSpot for Australian businesses?
Capsule is simpler, cheaper, and has a better Xero integration than HubSpot. HubSpot offers more powerful marketing automation and a free plan with 1M contacts, but its paid plans jump from $27/mo to $1,170/mo. Capsule's pricing is more predictable and scales linearly. Choose Capsule for simplicity + Xero; choose HubSpot for marketing automation.
Is there a free plan for Capsule CRM?
Yes. Capsule's Free plan includes up to 2 users, 250 contacts, 1 sales pipeline, 1 project board, and basic contact management features including the Gmail and Outlook add-ins. It's a good option for solo operators or very small teams to test the platform before committing.