Pipedrive vs Zoho CRM — Australia 2026
Pipedrive vs Zoho CRM for AU businesses. Compare sales pipeline UX, free plans, AU data hosting, Xero integration & per-user pricing.
Zoho CRM for AU data sovereignty and budget; Pipedrive for sales UX
Zoho CRM still has the free three-user tier and AU GST-inclusive Standard at A$22/user annually, with Sydney/Melbourne hosting on AU signup. Pipedrive has no free plan; AU annual Growth is $49/seat and is the first plan with email sync and automations. Pipedrive new APAC accounts are primarily AWS Sydney — the old EU-only line is stale. Xero is native-adjacent on neither: Zoho via marketplace, Pipedrive via Cloudify. Choose Zoho for free/AU default DC; choose Pipedrive for pipeline UX at a published AU seat price.
Feature Comparison
| Feature | Pipedrive | Zoho CRM |
|---|---|---|
| Headquarters | Tallinn, Estonia / New York, USA | Chennai, India |
| Entry Price | $19/mo ex GST | Free |
| BAS Lodgement | CRM — not an accounting tool. BAS stays in Xero/MYOB/Zoho Books. | CRM — not an accounting tool. BAS stays in Xero/MYOB/Zoho Books. |
| STP Phase 2 | n/a | n/a |
| Payday Super | n/a | n/a |
| Modern Awards | N/A | N/A |
| Data Hosting | AWS ASPAC (Sydney) for new APAC sign-ups; also EU, UK, US, Canada | AU (Sydney primary, Melbourne secondary) |
| AU Support Hours | Phone on Ultimate: Mon–Fri 7:00 am–11:00 pm CET/CEST. Chat hours not re-timed this check. | Pricing page prints +61 2 8066 2898. Hours not re-timed this check. |
| Phone Support | Yes | Yes |
| Integrations | 500+ apps | 1000+ apps |
Pricing Comparison (AUD, Mar 2026)
Pipedrive Plans
- ✓Deals: unlimited_on_page
- ✓Email Sync: No
- ✓Automation: No
- ✓Email Sync: Yes
- ✓Automation: Yes
- ✓Leadbooster Included: Yes
- ✓Email Sync: Yes
- ✓Automation: Yes
- ✓Sandbox: Yes
- ✓Leadbooster Included: Yes
Zoho CRM Plans
- ✓Users: 3
- ✓Users: per_user
- ✓Automation: Yes
AU Compliance Scores
Pipedrive
Zoho CRM
Pros & Cons
Pipedrive
Pros
- AU$ annual seats Lite 19 / Growth 49 / Premium 79 / Ultimate 109
- Visual pipeline on every plan
- Automations and email sync from Growth
- New APAC accounts primarily AWS Sydney
- 14-day trial, no credit card
- LeadBooster included from Premium
Cons
- No free plan
- Lite has no email sync and no automations
- Xero is Cloudify marketplace, not first-party
- GST not printed as included (VAT exclusive footer)
- Monthly is AU$34/69/109/139 — much higher than annual
- Phone support hours on Ultimate are CET, not AEST
Zoho CRM
Pros
- Free for 3 users
- AU GST-inclusive annual Standard A$22 / Professional A$35.20
- Workflows on Standard
- Sydney primary / Melbourne secondary DC
- Native Zoho Books for GST/BAS
- AU phone number on the pricing page
Cons
- Steeper learning curve than Pipedrive or Capsule
- CRM still does not lodge BAS
- Xero is marketplace, not native
- Zia AI assistant is Enterprise, not Standard
- UI is busy
- Monthly incl GST is A$33/$55/$77/$100.10 — pay annually
Who Should Choose Pipedrive
Pipedrive is best suited for businesses that need sales team, small business sales, deal pipeline.
Choose Pipedrive if you are:
- Sales Team
- Small Business Sales
- Deal Pipeline
- B2b Sales
- Real Estate Agent
Who Should Choose Zoho CRM
Zoho CRM is best suited for businesses that need micro business free crm, zoho ecosystem user, budget crm.
Choose Zoho CRM if you are:
- Micro Business Free Crm
- Zoho Ecosystem User
- Budget Crm
- Small Sales Team