Pipedrive vs Zoho CRM — Australia 2026

Pipedrive vs Zoho CRM for AU businesses. Compare sales pipeline UX, free plans, AU data hosting, Xero integration & per-user pricing.

Last verified 2026-03-16
Quick Verdict

Zoho CRM for AU data sovereignty and budget; Pipedrive for sales UX

Zoho CRM offers a free tier for up to 3 users and has an AU data centre in Sydney — critical for businesses needing data sovereignty under the Australian Privacy Act. Pipedrive has the best visual pipeline management in the CRM category and a cleaner sales UX, but stores data in the EU with no AU option. Both integrate with Xero. Choose Zoho CRM if cost or data sovereignty matters; choose Pipedrive if deal pipeline visibility is your top priority.

Feature Comparison

FeaturePipedriveZoho CRM
HeadquartersTallinn, Estonia / New York, USAChennai, India
Entry Price$24/moFree
BAS LodgementCRM — not an accounting toolCRM — not an accounting tool
STP Phase 2n/an/a
Payday Supern/an/a
Modern AwardsN/AN/A
Data HostingEUAU
AU Support Hours24/7 live chat for all paid plansMon-Fri 9am-5pm AEST (for AU region)
Phone SupportNoYes
Integrations500+ apps1000+ apps

Pricing Comparison (AUD, Mar 2026)

Pipedrive Plans

Lite
$24/mo
per user
  • ✓Deals: unlimited
  • ✓Contacts: unlimited
  • ✓Leads Per User: 2500
Most Popular
Growth
$49/mo
per user
  • ✓Deals: unlimited
  • ✓Contacts: unlimited
  • ✓Leads Per User: 5000
  • ✓Email Sync: Yes
  • ✓Automation: Yes
Premium
$79/mo
per user
  • ✓Deals: unlimited
  • ✓Contacts: unlimited
  • ✓Email Sync: Yes
  • ✓Automation: Yes
  • ✓Reporting: Yes
  • ✓Leadbooster Included: Yes
Ultimate
$99/mo
per user
  • ✓Deals: unlimited
  • ✓Contacts: unlimited
  • ✓Email Sync: Yes
  • ✓Automation: Yes
  • ✓Reporting: Yes
  • ✓Leadbooster Included: Yes
  • ✓Sso Saml: Yes

Zoho CRM Plans

Free
Free
AUD exc GST
  • ✓Users: 3
  • ✓Contacts: 5000
Most Popular
Standard
$20/mo
per user
  • ✓Users: unlimited
  • ✓Contacts: 100000
Professional
$35/mo
per user
  • ✓Users: unlimited
  • ✓Contacts: unlimited
  • ✓Automation: Yes

AU Compliance Scores

How we scoreScores are out of 5 and reflect depth of compliance support, ease of setup, and ongoing reliability for Australian businesses. Assessed March 2026.

Pipedrive

BAS Lodgement
0/5
STP Phase 2
0/5
Payday Super
0/5
Modern Awards
0/5
GST Handling
0/5
Bank Feeds
0/5

Zoho CRM

BAS Lodgement
0/5
STP Phase 2
0/5
Payday Super
0/5
Modern Awards
0/5
GST Handling
0/5
Bank Feeds
0/5

Pros & Cons

Pipedrive

Pros

  • Best visual sales pipeline management in CRM category
  • 500+ integrations including native Xero connection
  • 33% recurring affiliate commission
  • Intuitive drag-and-drop deal management
  • 24/7 live chat support on all plans
  • AI Sales Assistant for deal recommendations

Cons

  • No free plan — only 14-day trial
  • No AU-specific features — no BAS, STP, or compliance tools
  • EU-hosted data — not AU data sovereign
  • No phone support on lower tiers
  • Per-user pricing adds up for larger teams
  • Limited marketing automation compared to HubSpot

Zoho CRM

Pros

  • Free plan for up to 3 users — great for micro businesses
  • Affordable Standard plan at $20/user/month
  • 1,000+ integrations including Xero and Zoho Books
  • Part of broader Zoho ecosystem (Books, Payroll, etc.)
  • AU data centre available for data sovereignty
  • Phone support available

Cons

  • Not AU-specific — no BAS, STP, or AU compliance features
  • Free plan limited to 3 users and 5,000 contacts
  • UI can feel cluttered with so many features
  • 15% affiliate commission is lower than HubSpot (30%) or Pipedrive (33%)
  • Support team not AU-based despite AU data centre

Who Should Choose Pipedrive

Pipedrive is best suited for businesses that need sales team, small business sales, deal pipeline.

Choose Pipedrive if you are:

  • Sales Team
  • Small Business Sales
  • Deal Pipeline
  • B2b Sales
  • Real Estate Agent

Who Should Choose Zoho CRM

Zoho CRM is best suited for businesses that need micro business free crm, zoho ecosystem user, budget crm.

Choose Zoho CRM if you are:

  • Micro Business Free Crm
  • Zoho Ecosystem User
  • Budget Crm
  • Small Sales Team