ShiftCare Review Australia 2026

AU-MadeNDIS Provider Software
4.0 / 5SoftwareHQ editorial score

Editorial score, not a user-review average. How we score · How we test

Editorial verdict

Best published-price all-in-one once you need Intelligence

ShiftCare still publishes clear AU per-user cards from $9, with Australian AWS hosting and weekend chat. Serious NDIS claiming and SCHADS interpretation now sit on Intelligence at $25/user, not the $15 Growth rung — a 5-staff Intelligence bill is $125/month ex GST before SMS. Family Portal is included there. Use Growth only if bulk invoicing without direct PRODA is enough; otherwise budget Intelligence or compare CareMaster/RotaWiz.

Best for
Small to mid NDIS and aged-care providers who want published AUD pricing, AU-hosted participant records, and are willing to pay Intelligence for PRODA and SCHADS.
Not ideal for
Teams that need SCHADS interpretation or direct PRODA on a $15 plan, providers wanting ISO 27001 on the vendor's own certificate, or enterprises that need SSO/API without a 250-staff quote.
Visit ShiftCare →

SoftwareHQ does not currently have an affiliate arrangement with ShiftCare. Scores are independent of commercial relationships. Affiliate disclosure

Pricing verified 8 Sep 2026 · Hosting verified 8 Sep 2026

By SoftwareHQ Editorial Team — Updated

Overview

ShiftCare is ndis, aged care and disability rostering, claiming and compliance. Founded in 2015 and headquartered in Macquarie Park, NSW, Australia, it serves Australian businesses with local data hosting and AU-based support.

Feature highlights

These highlights come from vendor documentation and editorial analysis of public sources. They are not firsthand test results or a claim that every listed capability was exercised in a trial.

  • Essentials $9 / Growth $15 / Intelligence $25

    AUD ex GST per user, min 5 staff. Yearly $8/$13/$20. Enterprise quote from 250 staff.

  • Direct PRODA is Intelligence

    Growth has bulk invoicing and claiming. The PRODA row is Intelligence/Enterprise only.

  • SCHADS interpretation is Intelligence

    Growth only shows SCHADS visibility before payroll. Stored Professional-plan engine is stale.

  • Unlimited clients

    Stored 900-client cap is not on the live table.

  • Family Portal included on Intelligence

    Connect marketing page: included on selected plans. Live table checks Intelligence/Enterprise. $3/client not printed.

  • AWS Sydney for AU customer data

    Privacy hosts in Australia. AI inference on Bedrock ap-southeast-2. WorkOS identity may be US.

AU Compliance Scores

These scores apply to Australian tax, payroll and banking capabilities where they are relevant to ShiftCare. They are SoftwareHQ editorial judgements from public documentation, not firsthand product tests.

Not applicable means this product type is not scored on that dimension (for example BAS lodgement on a CRM). Not supported means the vendor does not offer it. Unknown means we could not verify it from public sources — that is not the same as unsupported.

BAS LodgementNot applicable

Not an accounting product. BAS stays in Xero, MYOB or QuickBooks after invoice sync.

STP Phase 2Not applicable

Not a payroll product. STP follows the connected payroll tool (PayCat, Employment Hero, Xero/MYOB/QBO).

Payday SuperNot applicable

Not a payroll product.

Modern Awards
5/5Verified

Compare table: SCHADS Award interpretation is Intelligence (Premium) and Enterprise — not Essentials or Growth. Growth only lists SCHADS visibility before payroll. Intelligence engine still advertised as real-time award interpretation.

GST HandlingNot applicable

GST is calculated in the connected accounting file. ShiftCare invoices can sync; it does not lodge BAS.

Bank FeedsNot applicable

Not a bank-feeds product.

When this was checked

Status as of (page snapshot) against a 90-day review target. Checked dates are not updated when the site is rebuilt.

Editorial article date: . That is not proof that pricing, hosting, or compliance was re-checked.

  • PricingVerified

    Verified — checked 8 September 2026.

    shiftcare.com/pricing

    AUD ex GST (8 Sep 2026). Essentials $9 / Growth $15 / Intelligence $25 per user/month (yearly $8/$13/$20). Min 5 staff. Unlimited clients. Enterprise quote. Direct PRODA and SCHADS interpretation are Intelligence. Family Portal included Intelligence. SMS $0.10. Support at Home $5/client/month Intelligence+.

  • HostingVerified

    Verified — checked 8 September 2026.

    shiftcare.com/ai-data-usage-policy

    AU customer data in Australia; AI/core on AWS Sydney ap-southeast-2. AES-256, TLS. WorkOS identity may be US. No SOC/ISO named.

  • Modern AwardsVerified

    Verified — checked 8 September 2026.

    shiftcare.com/pricing

    SCHADS Award interpretation compare cell is Intelligence/Enterprise. Growth is visibility before payroll only.

  • Ndis ClaimingVerified

    Verified — checked 8 September 2026.

    shiftcare.com/pricing

    Direct NDIA claims with PRODA: Intelligence/Enterprise. Growth: NDIS invoicing and bulk claiming.

  • Schads AwardVerified

    Verified — checked 8 September 2026.

    shiftcare.com/pricing

    Interpretation engine gated to Intelligence. Stored Professional-plan SCHADS is stale.

Pricing (AUD)

All prices below are in Australian dollars and exclude GST. Verified — checked 8 September 2026. Source: shiftcare.com/pricing.

Essentials (Basic)
$9/mo
AUD ex GST
AUD $9/user/month ex GST month-to-month; $8 billed yearly (8 Sep 2026). Min 5 staff. Rostering, GPS clock-in, carer app with offline mode, NDIS ready pricing, AI note rephrase. No SCHADS interpretation, bulk claiming or PRODA.
  • Users: minimum 5 staff
  • Clients: unlimited
Growth (Professional)
$15/mo
AUD ex GST
AUD $15/$13 yearly. NDIS invoicing and bulk claiming, SCHADS visibility before payroll, smart carer matching, vacant-shift job board. Direct PRODA and SCHADS interpretation are Intelligence, not Growth.
  • Users: minimum 5 staff
  • Clients: unlimited
Most Popular
Intelligence (Premium)
$25/mo
AUD ex GST
AUD $25/$20 yearly. Direct NDIA PRODA claims, SCHADS Award interpretation, Family Access Portal included, advanced incident management, care plans and eMAR, NDIS funding-period alerts.
  • Users: minimum 5 staff
  • Clients: unlimited
Enterprise
Quote
AUD ex GST
Quote. Compare table minimum 250 staff. Multi-entity, SSO, Open API, 24/7 support, ShiftCare HR and certifications included. Do not encode $0.
  • Users: minimum 250 staff
  • Clients: unlimited

Estimate first-year cost for ShiftCare

Observed price changes

Recorded when a listed price changed. This is not a complete vendor timeline.

  1. Monthly dollars still $9/$15/$25 ex GST. Plan names Essentials/Growth/Intelligence. Unlimited clients (stored 900 dropped). SCHADS interpretation and direct PRODA are Intelligence. Family Portal included Intelligence (stored $3/client add-on not on the live table). Support at Home $5/client/month Intelligence+.
  2. Essentials (Basic) · $9 → $9 · Monthly dollars still $9/$15/$25 ex GST. Names Essentials/Growth/Intelligence. Unlimited clients. SCHADS interpretation and direct PRODA are Intelligence. Family Portal included Intelligence.

Pros & Cons

Pros

  • Published AUD cards from $9/user with a 7-day trial and no minimum contract
  • AU-hosted customer data on AWS Sydney; weekend live chat
  • Direct PRODA, SCHADS interpretation, Family Portal and eMAR on Intelligence
  • Unlimited clients on every plan
  • Xero, MYOB, QBO and Employment Hero/PayCat listed together
  • GPS clock-in and offline carer app from Essentials

Cons

  • SCHADS interpretation and direct PRODA are $25 Intelligence, not $15 Growth
  • Min 5 staff — a solo worker still pays for five licences
  • Family Portal is not on Essentials/Growth
  • No SOC 2 or ISO 27001 named on the pages opened
  • WorkOS may process login identity in the US
  • 24/7 support and Open API are Enterprise-only

How this review was made

Reviews separate vendor documentation, editorial analysis and firsthand records. They are not interchangeable.

  • Vendor documentation — Public pages from ShiftCare and other sites. Recorded HTTP(S) URLs are listed under Sources. A source URL is a document we recorded, not a claim that every sentence on this page was checked against that URL.
  • Editorial analysis — SoftwareHQ's written verdict and scores for Australian buyers. The header score is an editorial assessment, not a user-review average, not a lab result, and not a number derived from how many evidence records exist.
  • Firsthand records — This review has no firsthand observation records, trial walkthroughs, or screenshots from a logged-in SoftwareHQ account. Missing tests stay not tested.

This page does not rank products by speed or security from documentation or from evidence count.

Checked by SoftwareHQ Editorial Team. There is no named author profile for this page; attribution stays with the SoftwareHQ editorial team. How we test and the editorial policy for scoring, independence and affiliate rules.

Sources

Public pages recorded when this review was compiled. They are not a checklist that every claim was verified, and they are not evidence of hands-on product testing.

ShiftCare Alternatives

If ShiftCare doesn’t quite fit your needs, consider these alternatives for Australian businesses:

  • Lumary — Salesforce NDIS, aged care and disability operations — quote only.
  • CareMaster — AI-powered NDIS & aged care rostering, claiming and compliance. From $16/mo ex GST.
  • RotaWiz — Free NDIS rostering software with SCHADS Award compliance. Free plan available.

Frequently Asked Questions

How much does ShiftCare cost for NDIS providers in Australia?
shiftcare.com/pricing (8 Sep 2026): AUD ex GST, min 5 staff. Essentials $9/user/month ($8 yearly), Growth $15 ($13), Intelligence $25 ($20). Enterprise is quote. GST is added. 7-day trial.
Does ShiftCare submit NDIS claims directly to the NDIA?
Direct NDIA claims with PRODA are Intelligence and Enterprise on the compare table. Growth includes NDIS invoicing and bulk claiming. Essentials has NDIS ready pricing only.
Is ShiftCare compliant with the SCHADS Award?
SCHADS Award interpretation is Intelligence/Enterprise. Growth lists SCHADS visibility before payroll, not the interpretation engine.
Is ShiftCare data hosted in Australia?
Yes. Privacy: all customer data hosted in Australia. AI policy names AWS Sydney (ap-southeast-2) for AU customers. Terms allow WorkOS to process login identity in the US.
Does ShiftCare integrate with Xero and MYOB?
The pricing table lists Xero, MYOB, QuickBooks Online, PayCat and Employment Hero. Xero cost-centre sync is marked new.
Does ShiftCare have a mobile app for support workers?
Yes. Carer mobile app with offline mode is on Essentials. Admin scheduling and invoicing stay on the web app.

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