ShiftCare Review Australia 2026

AU-MadeNdis
5.0 / 5— SoftwareHQ AU Rating
Pricing verified 2026-03-19

Overview

ShiftCare is ndis, aged care & disability rostering, claiming and compliance. Founded in 2015 and headquartered in Sydney, NSW, Australia, it serves Australian businesses with local data hosting and AU-based support.

NDIS, aged care & disability rostering, claiming and compliance

AU Compliance Scores

BAS Lodgement
0/5
STP Phase 2
0/5
Payday Super
0/5
Modern Awards
5/5
GST Handling
0/5
Bank Feeds
0/5
Modern Awards NoteBuilt-in SCHADS Award interpretation engine with real-time shift validation. Automatically flags non-compliant hours, missing allowances, insufficient rest breaks, and broken shift violations. Supports all SCHADS employment types and industry levels across Social and Community Services, Disability Care, and Aged Care sectors.

Pricing (AUD inc. GST)

All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-19.

Basic
$9/mo
AUD exc GST
Entry-level plan for small providers. Includes rostering, client management, care notes, GPS time tracking, and basic reporting. Minimum 5 staff ($45/mo monthly or $40/mo annual). Prices are per user and exclude GST.
  • Users: minimum 5
  • Clients: 900
Most Popular
Professional
$15/mo
AUD exc GST
Mid-tier plan adding SCHADS Award interpretation, advanced invoicing, accounting integrations (Xero, MYOB, QuickBooks), and enhanced compliance reporting. Minimum 5 staff ($75/mo monthly or $65/mo annual). Per-user pricing excludes GST.
  • Users: minimum 5
  • Clients: 900
Premium
$25/mo
AUD exc GST
Full-featured plan with direct NDIS PRODA claiming, advanced reporting, priority support, and all Professional features. Minimum 5 staff ($125/mo monthly or $100/mo annual). Per-user pricing excludes GST. Required for direct NDIS bulk claiming.
  • Users: minimum 5
  • Clients: 900

Pros & Cons

Pros

  • Purpose-built for Australian NDIS, aged care, and disability providers — not a generic scheduling tool adapted for care
  • Built-in SCHADS Award interpretation with real-time shift validation catches compliance issues before they become costly breaches
  • Direct NDIS PRODA claiming reduces invoicing and claims admin time by up to 90% (Premium plan)
  • All data hosted on AWS in Australia with daily backups — full data sovereignty for providers handling sensitive participant information
  • Australian-based support team in Sydney with extended hours (Mon-Fri 9am-8:30pm AEST) including weekends
  • Automatic NDIS price guide import ensures billing always reflects current NDIA rates
  • Family portal (ShiftCare Connect) gives participants' families real-time visibility into care delivery
  • Strong user satisfaction (96% on review platforms) with particularly positive feedback on ease of use and customer support responsiveness

Cons

  • Per-user pricing becomes expensive at scale — a 30-person team on Premium costs $750+/mo before GST
  • Direct NDIS PRODA claiming restricted to Premium plan ($25/user/mo) — most serious NDIS providers will need this tier
  • Mobile app is caregiver-only — all admin functions (scheduling, invoicing, user management) require the web browser
  • No auto-scheduling capability — rosters must be built manually with drag-and-drop
  • Limited integration ecosystem compared to platforms like Xero — only connects to major accounting tools and NDIS portal
  • Some users report minor bugs with Xero integration formatting and split shift handling in the mobile app
  • Document management is basic — cannot organise, rename, or send files within the platform

Who Is ShiftCare Best For?

  • Ndis Providers
  • Aged Care Providers
  • Disability Service Providers
  • Home Care Providers
  • Small To Medium Providers

ShiftCare may not be the best fit for:

  • Large Providers 100 Plus Staff
  • Providers Needing Auto Scheduling
  • Organisations Requiring Mobile Admin

ShiftCare Alternatives

If ShiftCare doesn’t quite fit your needs, consider these alternatives for Australian businesses:

  • Lumary — Enterprise NDIS, aged care & disability care management on Salesforce.
  • CareMaster — AI-powered NDIS & aged care rostering, claiming and compliance. From $16/mo inc. GST.
  • RotaWiz — Free NDIS rostering software with SCHADS Award compliance. Free plan available.