Lumary Review Australia 2026

AU-MadeNdis
3.0 / 5— SoftwareHQ AU Rating
Pricing verified 2026-03-19

Overview

Lumary is enterprise ndis, aged care & disability care management on salesforce. Founded in 2012 and headquartered in Adelaide, SA, Australia, it serves Australian businesses with local data hosting and AU-based support.

Enterprise NDIS, aged care & disability care management on Salesforce

AU Compliance Scores

BAS Lodgement
0/5
STP Phase 2
0/5
Payday Super
0/5
Modern Awards
3/5
GST Handling
0/5
Bank Feeds
0/5
Modern Awards NoteLumary includes compliance and risk management tools with built-in alerts and audit trails to support sector regulations including rostering compliance. However, unlike ShiftCare, Lumary does not explicitly advertise a dedicated SCHADS Award interpretation engine with real-time shift validation. SCHADS compliance support is available but the depth of automated award interpretation is UNVERIFIED.

Pricing (AUD inc. GST)

All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-19.

Custom Quote
$/mo
AUD exc GST
Lumary uses custom pricing only — no fixed plan tiers. Every quote is tailored to the organisation's size, modules required, and care sector. The Salesforce AppExchange lists a base price of $8 USD/user/month, but actual pricing includes implementation, configuration, and ongoing support fees. Contact Lumary's sales team for a quote. UNVERIFIED: No publicly available AUD pricing could be found from any source.
  • Users: unlimited
  • Clients: unlimited

Pros & Cons

Pros

  • Natively built on Salesforce providing enterprise-grade CRM, data security (ISO 27001), and deep configurability that scales with organisational growth
  • Processes $6 billion in annual NDIS funding across 200+ providers — proven at enterprise scale with 500,000+ care recipients
  • Direct NDIA API integration for automated bulk NDIS claiming with support for HCP, CHSP, DVA, and DSS funding frameworks
  • Comprehensive end-to-end workflow from intake and referrals through to claiming, invoicing, and outcomes reporting in a single platform
  • Australian-founded company (Adelaide, 2012) with $19 million in funding from OneVentures, Salesforce Ventures, and SAVCF — strong financial backing
  • Advanced reporting dashboards and data analytics capabilities leveraging Salesforce's reporting engine for real-time operational insights
  • Multi-sector coverage across NDIS, aged care, disability, and allied health with purpose-built modules for each care sector
  • Mobile apps for iOS and Android enabling field staff to log notes, track travel, and access client data at point of care

Cons

  • Custom-only pricing with no public price transparency — smaller providers cannot easily evaluate cost without engaging sales
  • Significant implementation costs and long setup timelines reported by users — not a quick-deploy solution
  • Steep learning curve due to Salesforce complexity — teams without CRM experience will need substantial training
  • Heavily dependent on Salesforce — requires Salesforce licenses and ecosystem buy-in, creating vendor lock-in
  • Mixed user reviews — some NDIS providers report that basic functionality requires expensive customisation to match their workflows
  • No publicly listed phone support or specific support hours — all support is ticket-based through the help centre portal
  • SCHADS Award compliance capabilities are not as explicitly documented as competitors like ShiftCare — depth of automated award interpretation is unclear

Who Is Lumary Best For?

  • Large Ndis Providers
  • Aged Care Providers
  • Enterprise Disability Providers
  • Multi Service Providers
  • Allied Health Practices

Lumary may not be the best fit for:

  • Small Ndis Providers Under 20 Staff
  • Budget Conscious Providers
  • Teams Without Salesforce Experience
  • Providers Needing Quick Deployment

Lumary Alternatives

If Lumary doesn’t quite fit your needs, consider these alternatives for Australian businesses:

  • ShiftCare — NDIS, aged care & disability rostering, claiming and compliance. From $9/mo inc. GST.
  • CareMaster — AI-powered NDIS & aged care rostering, claiming and compliance. From $16/mo inc. GST.
  • RotaWiz — Free NDIS rostering software with SCHADS Award compliance. Free plan available.