Overview
CareMaster is ai-powered ndis & aged care rostering, claiming and compliance. Founded in 2018 and headquartered in Thornton, NSW, Australia, it serves Australian businesses with local data hosting and AU-based support.
AI-powered NDIS & aged care rostering, claiming and compliance
Pricing (AUD inc. GST)
All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-19.
Essential
$16/mo
AUD exc GST
Entry-level plan for small providers. Includes participant management, funding management, case notes, goal tracking, medication management, Support Worker App, and Participant App. Does NOT include rostering — scheduling requires Standard or above. Minimum 5 users ($80/mo). Prices per user, exclude GST. UNVERIFIED: Annual billing discount not publicly disclosed.
- Users: minimum 5
Most Popular
Standard
$26/mo
AUD exc GST
Mid-tier plan for growing providers. Adds rostering, task management, vehicle/property management, incident reporting, aged care features, and payroll support to Essential features. Minimum 5 users ($130/mo for 5 users). Per-user pricing excludes GST. UNVERIFIED: Annual billing discount not publicly disclosed.
- Users: 5-50 recommended
Premium
$36/mo
AUD exc GST
Full-featured plan for larger providers. Adds custom fields, custom reporting dashboards, and advanced document management to Standard features. Per-user pricing excludes GST. Recommended for 50+ user organisations. UNVERIFIED: Annual billing discount not publicly disclosed.
- Users: 50+ recommended
Pros & Cons
Pros
- Dedicated participant mobile app for 24/7 support requests, plan monitoring, and goal tracking — a unique offering most NDIS competitors lack
- ISO 27001 Information Security certification provides enterprise-grade security assurance, unusual in the NDIS software market
- AI-powered roster optimisation analyses skills, availability, costs, and compliance to match the right worker in 2.3 seconds
- One-click NDIS PRODA bulk claiming handles thousands of line items with automated compliance verification
- 100% Australian owned, operated, and hosted with daily backups — full data sovereignty
- Support Worker App and Participant App included in all plans at no extra cost
- Travel and vehicle management built in (Standard+) for providers with mobile workforces
- SmartCompany Smart50 Awards 2024 recognition (#48) validates business growth and innovation
Cons
- SCHADS Award payroll interpretation costs an extra $155/month as an add-on — competitors include this in base pricing
- Platform hosting fee of $135/month adds to total cost beyond the per-user subscription
- Essential plan ($16/user/mo) lacks rostering — most providers need at minimum the Standard tier ($26/user/mo)
- Interface perceived as more complex than competitors like ShiftCare, requiring more initial training
- Annual billing discount not publicly disclosed — no transparent pricing advantage for annual commitment
- Free trial not publicly offered — providers must book a demo to evaluate the platform
- Support phone number and exact support hours not publicly listed on website — less transparent than competitors
Who Is CareMaster Best For?
- Ndis Providers
- Aged Care Providers
- Disability Service Providers
- Providers Wanting Participant Engagement
- Providers Needing Ai Rostering
CareMaster may not be the best fit for:
- Budget Conscious Small Providers
- Providers Needing Simple Interface
- Organisations Wanting All Inclusive Pricing
- Providers Needing Schads In Base Price
CareMaster Alternatives
If CareMaster doesn’t quite fit your needs, consider these alternatives for Australian businesses:
- ShiftCare — NDIS, aged care & disability rostering, claiming and compliance. From $9/mo inc. GST.
- Lumary — Enterprise NDIS, aged care & disability care management on Salesforce.
- RotaWiz — Free NDIS rostering software with SCHADS Award compliance. Free plan available.
Frequently Asked Questions
How much does CareMaster cost for NDIS providers in Australia?
CareMaster offers three plans: Essential at $16/user/month, Standard at $26/user/month, and Premium at $36/user/month (all AUD, excluding GST, minimum 5 users). However, important add-ons can significantly increase total cost: SCHADS Payroll Award Interpretation is $155/month and Platform Hosting is $135/month. Annual billing is available but the discount is not publicly disclosed. Enterprise pricing for 200+ users is by custom quote.
Does CareMaster submit NDIS claims directly to the NDIA via PRODA?
Yes. CareMaster offers one-click NDIS PRODA bulk claiming that generates automatic bulk invoices and can handle thousands of line items. The system manages all compliance requirements and allows providers to choose their claim submission frequency (weekly, fortnightly, etc.) to optimise cash flow.
Is CareMaster data hosted in Australia?
Yes. CareMaster is 100% Australian owned and operated, with all data hosting based entirely in Australia. The platform holds ISO 27001 Information Security certification, uses two-factor authentication and encrypted data transfers, and performs daily backups within Australia.
Does CareMaster have a mobile app for participants?
Yes. CareMaster offers a dedicated Participant App (rated 4.6 stars on Apple Store, 4.5 on Google Play) that allows NDIS participants to submit 24/7 support requests, monitor their plan budgets, manage services, track goals, and access documents. This is included in all subscription tiers and is a notable differentiator from competitors.
Does CareMaster include SCHADS Award compliance?
SCHADS Award payroll interpretation is available as a paid add-on at $155/month (flat fee), not included in the base subscription. The add-on automates pay rate calculations from clock-in including penalty rates, overtime, and allowances. This differs from competitors like ShiftCare where SCHADS compliance is built into the Professional plan.
How does CareMaster compare to ShiftCare for NDIS providers?
CareMaster differentiates with a dedicated participant app, ISO 27001 certification, and AI-powered rostering. ShiftCare offers simpler pricing with SCHADS compliance included in the base plan ($15/user/mo Professional) and a more intuitive interface. CareMaster's per-user pricing starts higher ($16-36/user/mo) and key features like SCHADS interpretation cost extra ($155/mo). Choose CareMaster for participant engagement and AI rostering; choose ShiftCare for simpler, all-inclusive pricing.