Overview
CareMaster is ai-powered ndis & aged care rostering, claiming and compliance. Founded in 2018 and headquartered in Thornton, NSW, Australia, it serves Australian businesses with local data hosting and AU-based support.
AI-powered NDIS & aged care rostering, claiming and compliance
Pricing (AUD inc. GST)
All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-19.
Essential
$16/mo
AUD exc GST
Entry-level plan for small providers. Includes participant management, funding management, case notes, goal tracking, medication management, Support Worker App, and Participant App. Does NOT include rostering — scheduling requires Standard or above. Minimum 5 users ($80/mo). Prices per user, exclude GST. UNVERIFIED: Annual billing discount not publicly disclosed.
- Users: minimum 5
Most Popular
Standard
$26/mo
AUD exc GST
Mid-tier plan for growing providers. Adds rostering, task management, vehicle/property management, incident reporting, aged care features, and payroll support to Essential features. Minimum 5 users ($130/mo for 5 users). Per-user pricing excludes GST. UNVERIFIED: Annual billing discount not publicly disclosed.
- Users: 5-50 recommended
Premium
$36/mo
AUD exc GST
Full-featured plan for larger providers. Adds custom fields, custom reporting dashboards, and advanced document management to Standard features. Per-user pricing excludes GST. Recommended for 50+ user organisations. UNVERIFIED: Annual billing discount not publicly disclosed.
- Users: 50+ recommended
Pros & Cons
Pros
- Dedicated participant mobile app for 24/7 support requests, plan monitoring, and goal tracking — a unique offering most NDIS competitors lack
- ISO 27001 Information Security certification provides enterprise-grade security assurance, unusual in the NDIS software market
- AI-powered roster optimisation analyses skills, availability, costs, and compliance to match the right worker in 2.3 seconds
- One-click NDIS PRODA bulk claiming handles thousands of line items with automated compliance verification
- 100% Australian owned, operated, and hosted with daily backups — full data sovereignty
- Support Worker App and Participant App included in all plans at no extra cost
- Travel and vehicle management built in (Standard+) for providers with mobile workforces
- SmartCompany Smart50 Awards 2024 recognition (#48) validates business growth and innovation
Cons
- SCHADS Award payroll interpretation costs an extra $155/month as an add-on — competitors include this in base pricing
- Platform hosting fee of $135/month adds to total cost beyond the per-user subscription
- Essential plan ($16/user/mo) lacks rostering — most providers need at minimum the Standard tier ($26/user/mo)
- Interface perceived as more complex than competitors like ShiftCare, requiring more initial training
- Annual billing discount not publicly disclosed — no transparent pricing advantage for annual commitment
- Free trial not publicly offered — providers must book a demo to evaluate the platform
- Support phone number and exact support hours not publicly listed on website — less transparent than competitors
Who Is CareMaster Best For?
- Ndis Providers
- Aged Care Providers
- Disability Service Providers
- Providers Wanting Participant Engagement
- Providers Needing Ai Rostering
CareMaster may not be the best fit for:
- Budget Conscious Small Providers
- Providers Needing Simple Interface
- Organisations Wanting All Inclusive Pricing
- Providers Needing Schads In Base Price
CareMaster Alternatives
If CareMaster doesn’t quite fit your needs, consider these alternatives for Australian businesses: