REI Cloud (REI Master) Review Australia 2026
Cloud-reborn Gold Coast all-in-one — still no public price
REI Cloud is the live browser product from the REI Master team: Azure Sydney/Melbourne, trust accounting, inspections, owner/tenant/guest portals and holiday channel management. It is still quote-only with a 12-month Initial Term, still has no ISO/SOC, and still has no AML module. Desktop REI Master is on maintenance. Use it for holiday/MR and traditional agencies that want AU-hosted all-in-one and will call Helensvale; not for buyers who need a public dollar or Saturday support.
- Best for
- Holiday letting, management rights and full-service AU agencies that want Azure-hosted trust accounting plus sales/PM in one vendor and will accept a 12-month quote.
- Not ideal for
- Buyers who need published pricing, weekend support, ISO/SOC, or a Tranche 2 AML module.
SoftwareHQ does not currently have an affiliate arrangement with REI Cloud (REI Master). Scores are independent of commercial relationships. Affiliate disclosure
Overview
REI Cloud (REI Master) is rei cloud — quote-only au trust accounting on azure sydney/melbourne. Founded in 1999 and headquartered in Helensvale, QLD, Australia, it serves Australian businesses with local data hosting and AU-based support.
Feature highlights
These highlights come from vendor documentation and editorial analysis of public sources. They are not firsthand test results or a claim that every listed capability was exercised in a trial.
- Live product is REI Cloud
Desktop REI Master is legacy. EzyRez holiday/MR sits inside the cloud SKU.
- Quote only, AUD incl GST, 12-month Initial Term
Then month-to-month. Direct Debit preferred. Failed payment $22.
- Azure Sydney / Melbourne
Named on legacy terms. No ISO/SOC printed.
- Trust accounting plus owner/tenant/guest portals
Inspections mobile app. Bulk bank-file receipting.
- Holiday, permanent, commercial and sales trust
Channel manager and booking engine for STR/management rights.
- Gold Coast phone support 9–5
1800 671 179. Sub-10-minute response claim. No weekend hours.
AU Compliance Scores
These scores apply to Australian tax, payroll and banking capabilities where they are relevant to REI Cloud (REI Master). They are SoftwareHQ editorial judgements from public documentation, not firsthand product tests.
Not applicable means this product type is not scored on that dimension (for example BAS lodgement on a CRM). Not supported means the vendor does not offer it. Unknown means we could not verify it from public sources — that is not the same as unsupported.
Not a BAS lodge product. Accountant/auditor read-only access is advertised.
Not a payroll product.
Not a payroll product.
Not a payroll or HR product.
Commercial page advertises GST on rent. Subscription fees include GST unless stated. No BAS lodge.
Features: import the daily bank file for automated bulk receipting. Payment gateways PayAdvantage, eWay, Levart Pay. Specific open-banking provider list not published.
When this was checked
Status as of (page snapshot) against a 90-day review target. Checked dates are not updated when the site is rebuilt.
Editorial article date: . That is not proof that pricing, hosting, or compliance was re-checked.
- PricingVerified
Verified — checked 8 September 2026.
Quote only (8 Sep 2026). Live SKU REI Cloud. AUD incl GST unless stated. 12-month Initial Term then month-to-month. Monthly in advance. Do not encode $0.
- HostingVerified
Verified — checked 8 September 2026.
Primary Microsoft Azure Sydney, secondary Melbourne, associated Onthenet Gold Coast. No ISO/SOC on pages opened.
- Aml CtfVerified
Verified — checked 8 September 2026.
No AML/CTF module on the pages opened.
- Bank feedsVerified
Verified — checked 8 September 2026.
Daily bank-file import for bulk receipting. PayAdvantage / eWay / Levart Pay named. Open-banking list unpublished.
- GST handlingVerified
Verified — checked 8 September 2026.
Subscription fees include GST unless stated. Commercial features advertise GST on rent. No BAS lodge.
- Trust AccountingVerified
Verified — checked 8 September 2026.
Audit-ready trust accounting for holiday, permanent and commercial. Sales trust advertised.
Pricing (AUD)
All prices below are in Australian dollars and include GST. Verified — checked 8 September 2026. Source: reicloud.com.au/subscription-billing-policy.
- Users: quote
- Properties: quote
Estimate first-year cost for REI Cloud (REI Master)
Observed price changes
Recorded when a listed price changed. This is not a complete vendor timeline.
- Still quote-only. Live brand is REI Cloud. Collapsed three null plans to one Custom Quote. AUD incl GST; 12-month Initial Term. Stored per-SMS cent table not reprinted.
- Custom Quote · Still quote-only. Live brand is REI Cloud. Collapsed three null plans to one Custom Quote. AUD incl GST; 12-month Initial Term.
Pros & Cons
Pros
- Azure Sydney/Melbourne named on vendor terms
- Trust accounting, inspections, owner/tenant/guest portals and holiday channel management in one product
- Gold Coast phone support with a sub-10-minute response claim
- AUD incl GST; Direct Debit with no extra fee
- Sales trust and commercial GST-on-rent advertised
- 100% Australian-owned
Cons
- No public prices; 12-month Initial Term
- No ISO/SOC on the pages opened
- No AML/CTF module
- Support is weekdays 9–5 AEST only
- Desktop REI Master is legacy / no new features
- Per-SMS cent table not reprinted
How this review was made
Reviews separate vendor documentation, editorial analysis and firsthand records. They are not interchangeable.
- Vendor documentation — Public pages from REI Cloud (REI Master) and other sites. Recorded HTTP(S) URLs are listed under Sources. A source URL is a document we recorded, not a claim that every sentence on this page was checked against that URL.
- Editorial analysis — SoftwareHQ's written verdict and scores for Australian buyers. The header score is an editorial assessment, not a user-review average, not a lab result, and not a number derived from how many evidence records exist.
- Firsthand records — This review has no firsthand observation records, trial walkthroughs, or screenshots from a logged-in SoftwareHQ account. Missing tests stay not tested.
This page does not rank products by speed or security from documentation or from evidence count.
Checked by SoftwareHQ Editorial Team. There is no named author profile for this page; attribution stays with the SoftwareHQ editorial team. How we test and the editorial policy for scoring, independence and affiliate rules.
Sources
Public pages recorded when this review was compiled. They are not a checklist that every claim was verified, and they are not evidence of hands-on product testing.
- Reicloud official site
- Reicloud Reimaster
- Reicloud features
- Reicloud contact
- Reicloud support
- Reicloud Subscription Billing Policy
- Reicloud Terms Of Service
- Reimaster Termsandconditions
- Reicloud Property Management
REI Cloud (REI Master) Alternatives
If REI Cloud (REI Master) doesn’t quite fit your needs, consider these alternatives for Australian businesses:
- PropertyMe — Cloud PM and trust accounting — $149–$215 per 100 properties incl GST. From $149/mo inc GST.
- TrustSoft — Specialist trust accounting $99–$300/mo ex GST plus AML yearly cards. From $99/mo ex GST.
- Reapit — Reapit PM (Console Cloud) — quote only; AML sits on Sales.