TrustSoft Review Australia 2026

AU-MadeReal estate
3.0 / 5— SoftwareHQ AU Rating
Pricing verified 2026-03-20

Overview

TrustSoft is specialist trust accounting & aml/ctf compliance for au real estate agents. Founded in 2022 and headquartered in Bella Vista, NSW, Australia, it serves Australian businesses with local data hosting and AU-based support.

Specialist trust accounting & AML/CTF compliance for AU real estate agents

AU Compliance Scores

BAS Lodgement
0/5
STP Phase 2
0/5
Payday Super
0/5
Modern Awards
0/5
GST Handling
2/5
Bank Feeds
4/5
Modern Awards NoteNot applicable — no payroll or HR functionality.

Pricing (AUD inc. GST)

All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-20.

Professional Trust
$99/mo
AUD exc GST
Entry-level trust accounting with CSV bank feed import, asset management, client statements, automated audit reports, regulatory compliance, .aba file generation, Xero integration, and audit trails. Suits small agencies with a single trust account.
  • Trusts: 1
  • Users: 2
  • Bank Feeds: csv_import
Most Popular
Hybrid Trust
$150/mo
AUD exc GST
Most popular plan. Adds automatic bank feeds (syncing with 50+ AU banks) and support for up to 5 trust accounts. Suits growing agencies managing multiple trust accounts across different property types.
  • Trusts: 5
  • Users: 5
  • Bank Feeds: automatic
Ultimate Trust
$300/mo
AUD exc GST
Full-scale trust accounting for larger agencies with multiple trust accounts. Automatic bank feeds, up to 15 users, and all core features included. Suits multi-office or high-volume agencies.
  • Trusts: 15
  • Users: 15
  • Bank Feeds: automatic

Pros & Cons

Pros

  • Specialist trust accounting focus with state-specific compliance modules for NSW, VIC, QLD, WA, and SA — deeper regulatory coverage than general-purpose PM tools
  • Dedicated AML/CTF Tranche 2 compliance module purpose-built for the July 2026 AUSTRAC deadline, including KYC/CDD, PEP screening, and suspicious matter reporting
  • Affordable entry point at $99/month (ex GST) for a single trust account — significantly cheaper than full property management platforms for agencies that only need trust accounting
  • Automatic bank feeds syncing with 50+ Australian banks on Hybrid and Ultimate plans, with instant discrepancy flagging to prevent audit penalties
  • ISO/IEC 27001:2022 certified with multi-factor authentication and data encryption — a security credential many competitors lack
  • Mixed-use commercial portfolio management tracking shopping centres, offices, venues, and commercial properties in one platform
  • Xero integration plus CSV/Excel import from MYOB and QuickBooks allows flexible accounting workflows
  • Australian-based support team with global time zone coverage and AI-powered chat assistance

Cons

  • No property management features — no rent roll management, inspections, maintenance tracking, lease renewals, or tenant/owner portals. Agencies need separate PM software.
  • Relatively new to market (parent company registered 2022) with limited user reviews and market track record compared to established players like PropertyMe
  • Small integration ecosystem (Xero, bank feeds, CSV import) compared to PropertyMe's 70+ integration partners
  • Data sovereignty unclear — privacy policy allows data transfer outside Australia but doesn't specify where data is primarily hosted or which cloud provider is used
  • No free trial publicly advertised — only demo available on request, making it harder for agencies to evaluate before committing
  • Support hours and phone number not publicly listed on website, requiring direct inquiry
  • Professional plan limited to CSV bank feeds only — automatic bank feeds require the $150/month Hybrid plan

Who Is TrustSoft Best For?

  • Commercial Real Estate
  • Compliance Focused
  • Small Agency
  • Mixed Use Portfolio

TrustSoft may not be the best fit for:

  • Residential Property Management
  • All In One Seekers
  • Large Enterprise

TrustSoft Alternatives

If TrustSoft doesn’t quite fit your needs, consider these alternatives for Australian businesses:

  • PropertyMe — Australia's largest cloud property management & trust accounting platform. From $149/mo inc. GST.
  • Reapit — All-in-one real estate platform for sales, PM & trust accounting. From $225/mo inc. GST.
  • REI Master — Integrated trust accounting & property management for AU real estate agencies.

Frequently Asked Questions

Is TrustSoft compliant with trust accounting regulations in all Australian states?
Yes. TrustSoft includes state-specific compliance modules for NSW (Fair Trading, UID tracking), VIC (Consumer Affairs, RTBA integration), QLD (Office of Fair Trading), WA, and SA. The platform generates automated audit-ready reports tailored to each state's regulatory requirements.
How much does TrustSoft cost for real estate trust accounting?
TrustSoft trust accounting plans start at $99/month (ex GST) for a single trust account with 2 users and CSV bank feeds. The most popular Hybrid plan is $150/month for up to 5 trusts with automatic bank feeds. The Ultimate plan is $300/month for up to 15 trusts and 15 users. AML/CTF compliance is a separate add-on from $1,200/year. All plans include a $300 one-time onboarding fee.
Does TrustSoft help with the upcoming AML/CTF Tranche 2 requirements?
Yes. TrustSoft offers a dedicated AML/CTF compliance module specifically designed for the Tranche 2 obligations that become mandatory for real estate agents from 1 July 2026 (AUSTRAC enrolment opens 31 March 2026). It includes KYC/CDD with Australian document verification, PEP screening, suspicious matter and threshold transaction reporting, risk assessments, policy documentation, and certified staff training.
How does TrustSoft compare to PropertyMe?
TrustSoft and PropertyMe serve different needs. PropertyMe is a full property management platform with rent roll management, inspections, tenant/owner portals, and trust accounting built in — priced per 100 properties. TrustSoft is a specialist trust accounting and AML/CTF compliance tool priced per trust account, without property management features. TrustSoft is better for agencies that already have PM software and need dedicated, affordable trust accounting with AML/CTF compliance. PropertyMe suits agencies wanting an all-in-one solution.
Does TrustSoft integrate with Xero?
Yes. TrustSoft integrates natively with Xero for business accounting, allowing trust account data to sync for GST, BAS, and P&L reporting. The platform also supports CSV/Excel import from MYOB, QuickBooks, and other accounting systems.
Where is TrustSoft data hosted?
TrustSoft is a cloud-based platform with ISO/IEC 27001:2022 certification. The company is headquartered in Bella Vista, NSW, Australia. However, TrustSoft's privacy policy states that data may be stored or transferred to countries outside Australia. The specific cloud provider and primary data center location are not publicly disclosed — agencies with strict data sovereignty requirements should contact TrustSoft directly.