EXACT Review Australia 2026

Dental
2.0 / 5— SoftwareHQ AU Rating
Pricing verified 2026-03-20

Overview

EXACT is international dental practice management software powering 6,000+ practices. Founded in 1988 and headquartered in South Yarra, VIC (Melbourne) — originally founded in New Zealand, it serves Australian businesses.

International dental practice management software powering 6,000+ practices

AU Compliance Scores

BAS Lodgement
0/5
STP Phase 2
0/5
Payday Super
0/5
Modern Awards
0/5
GST Handling
2/5
Bank Feeds
0/5
Modern Awards NoteNot applicable — dental practice management software.

Pricing (AUD inc. GST)

All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-20.

EXACT Licence (Subscription)
$/mo
AUD exc GST
UNVERIFIED — Pricing is not publicly disclosed on any official or third-party source. EXACT uses a per-licence subscription model with annual increases capped at ~6% (CPI-linked). Contact Henry Schein One Australia (1300 889 668 or sales@henryscheinone.com.au) for a quote. No free trial of the full software — demos available on request.
  • Users: per licence

Pros & Cons

Pros

  • 35+ years of continuous development since 1988 — one of the longest-running dental PMS platforms globally, with mature and well-tested functionality
  • Deep suite of five specialised management modules (Marketing, Recall, Utilisation, Care, Workflow) that go beyond basic PMS features to actively drive practice revenue and patient retention
  • Pearl AI Second Opinion integration (2024) provides real-time AI dental diagnostics detecting 18 conditions on radiographs with 95%+ accuracy — a cutting-edge differentiator
  • Full HICAPS Connect integration for all AU private health fund claiming, Medicare Easyclaim (bulk bill), EFTPOS processing, and Tap'N'Claim with digital membership cards
  • Examine Pro digital imaging with DICOM-standard hardware compatibility, up to 5 simultaneous image comparison, measurement tools, and automatic patient chart integration
  • MyPractice Cloud provides real-time analytics accessible anywhere with customisable KPI dashboards, benchmarking against top practices, and multi-site comparison for dental groups
  • Clinipad tablet-based patient intake eliminates paper forms and automatically syncs patient data to EXACT records — works on both Apple and Android
  • AU-based support team in South Yarra, Melbourne with phone, email, live chat, and a dedicated Customer Success Consultant assigned to each practice post-implementation

Cons

  • Pricing is completely opaque — not disclosed on any official or third-party source, making it impossible for practices to compare costs before engaging with sales
  • On-premise server-based architecture requires local IT infrastructure, hardware investment, server maintenance, and backup management — significantly more IT overhead than cloud-native competitors
  • No free trial of the full software available — only demos, which limits a practice's ability to evaluate the product before committing
  • Additional modules (Marketing Manager, Campaign Plus, online booking, etc.) may incur extra fees on top of the base licence — total cost of ownership is unclear
  • Limited remote access compared to cloud-native dental PMS — the core system runs on local servers, though MyPractice Cloud analytics are accessible anywhere
  • Integration ecosystem is focused (8 integrations) rather than extensive — no direct Xero or accounting software integration listed, and no HotDoc booking integration
  • Annual price increases of ~6% (CPI-linked) compound over time and may erode initial pricing advantage compared to platforms with fixed or transparent pricing

Who Is EXACT Best For?

  • Established Dental Practice
  • Multi Site Dental Group
  • Dental Practice With It Infrastructure

EXACT may not be the best fit for:

  • Solo Dentists Wanting Transparent Pricing
  • Practices Seeking Cloud Native Software
  • New Practices With Minimal It Budget

EXACT Alternatives

If EXACT doesn’t quite fit your needs, consider these alternatives for Australian businesses:

  • Praktika — Australia's pioneer cloud-based dental practice management software. From $260/mo inc. GST.
  • Core Practice — ISO 27001-certified cloud dental software built in Sydney. From $199/mo inc. GST.
  • Dental4Windows (D4W) — Australia's most widely used dental practice management software.

Frequently Asked Questions

How much does EXACT dental software cost in Australia?
EXACT pricing is not publicly disclosed — it uses a quote-based model where practices must contact Henry Schein One Australia (1300 889 668 or sales@henryscheinone.com.au) for a customised quote. The subscription model includes annual increases capped at approximately 6% (CPI-linked). Additional modules such as Marketing Manager, Campaign Plus, and online booking may incur extra costs. No free trial of the full software is available, but demos can be arranged.
Is EXACT dental software cloud-based or on-premise?
EXACT is primarily an on-premise, server-based solution — the software runs on the practice's own IT infrastructure (servers, workstations) rather than in a centralised cloud. This gives practices full control over their data but requires local IT management. For practices wanting cloud-native software, Henry Schein One offers Dentally as a separate cloud-based product. MyPractice Cloud (EXACT's analytics module) is cloud-hosted and accessible from anywhere.
Does EXACT support HICAPS and Medicare claiming in Australia?
Yes. EXACT integrates with HICAPS Connect for instant health fund claiming across 100% of Australian private health insurers, Medicare Easyclaim (including bulk billing), and EFTPOS payment processing. It supports up to 25 item numbers per health fund claim and Tap'N'Claim with digital health fund membership cards. EXACT also integrates with Tyro Health for additional Medicare Easyclaim and payment processing capabilities.
How many dental practices use EXACT in Australia?
EXACT serves approximately 6,000 dental practices across its four markets: Australia, New Zealand, United Kingdom, and Ireland. The exact number of Australian practices is not publicly disclosed, but the software is marketed as a market leader in the Australian dental sector and has been available locally since expanding from New Zealand in the early 1990s.
What AI features does EXACT have?
In 2024, EXACT integrated Pearl AI's Second Opinion — a real-time dental AI diagnostics tool that analyses radiographs to detect up to 18 dental conditions including caries, bone loss, calculus, periapical lesions, and defective margins. Pearl claims over 95% accuracy and states it helps clinicians catch 37% more disease. The AI analysis is embedded directly into the EXACT workflow alongside patient records.
What support does Henry Schein One provide for EXACT in Australia?
Henry Schein One Australia provides phone support (1300 889 668) and email support (exact@henryscheinone.com.au) Monday to Friday 8am-6pm AEST, plus a Help Centre with live chat. Technical support requests are responded to within 24 hours. After implementation, each practice is assigned a dedicated Customer Success Consultant for ongoing partnership. The AU team is based at Level 8, 627 Chapel Street, South Yarra, VIC 3141.