EXACT Review Australia 2026

Dental
2.0 / 5— SoftwareHQ AU Rating
Pricing verified 2026-03-20

Overview

EXACT is international dental practice management software powering 6,000+ practices. Founded in 1988 and headquartered in South Yarra, VIC (Melbourne) — originally founded in New Zealand, it serves Australian businesses.

International dental practice management software powering 6,000+ practices

AU Compliance Scores

BAS Lodgement
0/5
STP Phase 2
0/5
Payday Super
0/5
Modern Awards
0/5
GST Handling
2/5
Bank Feeds
0/5
Modern Awards NoteNot applicable — dental practice management software.

Pricing (AUD inc. GST)

All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-20.

EXACT Licence (Subscription)
$/mo
AUD exc GST
UNVERIFIED — Pricing is not publicly disclosed on any official or third-party source. EXACT uses a per-licence subscription model with annual increases capped at ~6% (CPI-linked). Contact Henry Schein One Australia (1300 889 668 or sales@henryscheinone.com.au) for a quote. No free trial of the full software — demos available on request.
  • Users: per licence

Pros & Cons

Pros

  • 35+ years of continuous development since 1988 — one of the longest-running dental PMS platforms globally, with mature and well-tested functionality
  • Deep suite of five specialised management modules (Marketing, Recall, Utilisation, Care, Workflow) that go beyond basic PMS features to actively drive practice revenue and patient retention
  • Pearl AI Second Opinion integration (2024) provides real-time AI dental diagnostics detecting 18 conditions on radiographs with 95%+ accuracy — a cutting-edge differentiator
  • Full HICAPS Connect integration for all AU private health fund claiming, Medicare Easyclaim (bulk bill), EFTPOS processing, and Tap'N'Claim with digital membership cards
  • Examine Pro digital imaging with DICOM-standard hardware compatibility, up to 5 simultaneous image comparison, measurement tools, and automatic patient chart integration
  • MyPractice Cloud provides real-time analytics accessible anywhere with customisable KPI dashboards, benchmarking against top practices, and multi-site comparison for dental groups
  • Clinipad tablet-based patient intake eliminates paper forms and automatically syncs patient data to EXACT records — works on both Apple and Android
  • AU-based support team in South Yarra, Melbourne with phone, email, live chat, and a dedicated Customer Success Consultant assigned to each practice post-implementation

Cons

  • Pricing is completely opaque — not disclosed on any official or third-party source, making it impossible for practices to compare costs before engaging with sales
  • On-premise server-based architecture requires local IT infrastructure, hardware investment, server maintenance, and backup management — significantly more IT overhead than cloud-native competitors
  • No free trial of the full software available — only demos, which limits a practice's ability to evaluate the product before committing
  • Additional modules (Marketing Manager, Campaign Plus, online booking, etc.) may incur extra fees on top of the base licence — total cost of ownership is unclear
  • Limited remote access compared to cloud-native dental PMS — the core system runs on local servers, though MyPractice Cloud analytics are accessible anywhere
  • Integration ecosystem is focused (8 integrations) rather than extensive — no direct Xero or accounting software integration listed, and no HotDoc booking integration
  • Annual price increases of ~6% (CPI-linked) compound over time and may erode initial pricing advantage compared to platforms with fixed or transparent pricing

Who Is EXACT Best For?

  • Established Dental Practice
  • Multi Site Dental Group
  • Dental Practice With It Infrastructure

EXACT may not be the best fit for:

  • Solo Dentists Wanting Transparent Pricing
  • Practices Seeking Cloud Native Software
  • New Practices With Minimal It Budget

EXACT Alternatives

If EXACT doesn’t quite fit your needs, consider these alternatives for Australian businesses:

  • Praktika — Australia's pioneer cloud-based dental practice management software. From $260/mo inc. GST.
  • Core Practice — ISO 27001-certified cloud dental software built in Sydney. From $199/mo inc. GST.
  • Dental4Windows (D4W) — Australia's most widely used dental practice management software.