Smartrak Review Australia 2026

Fleet
0.0 / 5— SoftwareHQ AU Rating
Pricing verified 2026-03-20

Overview

Smartrak is nz-built fleet management with poolcar booking and ev enablement for au/nz. Founded in 2006 and headquartered in Hamilton, New Zealand (AU office: Level 2, 696 Bourke Street, Melbourne VIC 3000), it serves Australian businesses.

NZ-built fleet management with PoolCar booking and EV enablement for AU/NZ

Pricing (AUD inc. GST)

All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-20.

Custom Quote
$/mo
AUD exc GST
Smartrak does not publish fixed pricing. All plans are custom-quoted based on fleet size, feature requirements (PoolCar, GPS tracking, KeyMaster, EV management, etc.), number of users, and support level. Pricing is available only on request via smartrak.com/contact or by calling +61 3 9600 0477 (AU). No public third-party pricing data was found on Capterra, GetApp, or SoftwareAdvice. UNVERIFIED: no pricing figures available from any source — prospective customers must request a tailored quote directly.
  • Vehicles: unlimited
  • Users: unlimited

Pros & Cons

Pros

  • PoolCar is the leading shared vehicle booking system in Australasia — no competitor matches its depth for pool fleet management, licence verification, and ride-sharing features
  • ISO 27001 certified (May 2024) with onshore data hosting in Australia and New Zealand, providing data sovereignty assurance for government and healthcare procurement
  • Purpose-built EV fleet management via Nextrak telematics with real-time battery, range, and charge state data — ahead of most fleet competitors on electric vehicle support
  • ATO-compliant FBT reporting integrated with GPS tracking and PoolCar for automated business vs personal use categorisation and Fuel Tax Credits management
  • KeyMaster electronic key cabinet with keyless entry provides secure, auditable vehicle access control — critical for government fleet compliance and accountability
  • Three telematics hardware tiers (AVL with satellite for remote areas, OBD-II for quick deployment, Nextrak for EVs) provide flexibility for different fleet compositions
  • Strong government and institutional customer base including councils, health networks, and utilities across AU/NZ — proven at scale in these verticals
  • Lone worker safety devices with satellite SOS capability (Garmin InReach 86i, SPOT Gen4) protect staff in areas with no cellular coverage

Cons

  • Pricing is entirely opaque — no published plans, no third-party pricing data available, and no free trial advertised. Prospective customers must request a custom quote with no reference point for budgeting
  • Heavily oriented toward government, healthcare, education, and utilities sectors — not designed for commercial transport, logistics, or small trade fleets
  • No HVNL-compliant Electronic Work Diary or dedicated heavy vehicle fatigue management module — organisations needing full Chain of Responsibility compliance for heavy vehicles should look elsewhere
  • Support hours are not publicly disclosed, and the tiered support model (requiring a trained internal Level 1 contact) may add overhead for smaller organisations
  • NZ-headquartered with AU office in Melbourne only — no offices in Sydney, Brisbane, Perth, or Adelaide for face-to-face support in other states
  • Owned by Volaris Group (Constellation Software) — while this provides financial stability, some customers may prefer an independent Australian-owned provider
  • Limited integration with third-party accounting or job management platforms compared to competitors like Linxio which integrates with Xero, MYOB, ServiceM8, and Deputy

Who Is Smartrak Best For?

  • Government
  • Healthcare
  • Education
  • Utilities
  • Medium Business
  • Large Business

Smartrak may not be the best fit for:

  • Sole Trader
  • Small Business
  • Transport Logistics
  • Heavy Vehicle

Smartrak Alternatives

If Smartrak doesn’t quite fit your needs, consider these alternatives for Australian businesses:

  • Linxio — Australian GPS fleet tracking with CoR compliance and driver safety.
  • Kynection — All-in-one fleet compliance, EWD & job management for Australian operators.
  • Teletrac Navman — Global fleet management with NHVR-approved EWD and AI dashcams for AU fleets. From $25/mo inc. GST.

Frequently Asked Questions

Does Smartrak work in Australia or just New Zealand?
Smartrak operates fully in both Australia and New Zealand with a dedicated Australian office at Level 2, 696 Bourke Street, Melbourne VIC 3000 (phone +61 3 9600 0477). The platform has separate AU and NZ application portals and status pages. Australian customers include Wannon Water, St Vincent's Health, and Ipswich City Council. The platform includes Australian-specific features like ATO-compliant FBT reporting and Fuel Tax Credits management.
How much does Smartrak cost in Australia?
Smartrak does not publish fixed pricing. All plans are custom-quoted based on fleet size, features required (PoolCar, GPS tracking, KeyMaster, EV management, safety devices), number of users, and support level. No third-party pricing data is publicly available. Contact Smartrak directly at +61 3 9600 0477 or via smartrak.com/contact for a tailored quote.
Is Smartrak data hosted in Australia?
Yes — Smartrak states that data is hosted onshore in Australia for Australian customers and in New Zealand for NZ customers. The company achieved ISO 27001 certification in May 2024. Separate AU and NZ application portals (app.smartrak.com.au and app.smartrak.co.nz) with separate status pages are consistent with onshore hosting. However, the specific data centre provider is not publicly disclosed — government procurement teams should confirm hosting details directly.
What is PoolCar and how does it work?
PoolCar is Smartrak's pool vehicle booking system — widely considered the leading shared fleet management tool in Australasia. Staff book vehicles via mobile or desktop, with automatic licence and training verification. It integrates with KeyMaster for secure key access, GPS tracking for utilisation data, and Nextrak for EV range visibility. Features include ride-sharing requests, short-distance trip flagging, automated maintenance scheduling, and ATO-compliant FBT reporting.
Does Smartrak support electric vehicle fleets?
Yes — Smartrak offers dedicated EV management through Nextrak telematics, which connects directly to electric vehicles via CANbus to provide real-time battery charge level, range data, and charge state. PoolCar integrates this data to guide staff toward EVs for suitable trip distances, reducing range anxiety. Emissions reporting helps organisations track sustainability targets during fleet electrification.
Who owns Smartrak?
Smartrak was founded in Hamilton, New Zealand in 2006 and was acquired by Volaris Group in May 2017. Volaris Group is a subsidiary of Constellation Software Inc. (TSX: CSU), a Canadian publicly traded company. Smartrak operates independently within Volaris and has approximately 64 employees across offices in Hamilton (NZ) and Melbourne (AU).