RxWorks Review Australia 2026

AU-MadeVeterinary
3.0 / 5— SoftwareHQ AU Rating
Pricing verified 2026-03-20

Overview

RxWorks is established veterinary practice management software from covetrus. Founded in 1988 and headquartered in Brisbane, QLD, Australia (Covetrus APAC office: 36 Brandl Street, Eight Mile Plains, QLD 4113), it serves Australian businesses with local data hosting and AU-based support.

Established veterinary practice management software from Covetrus

AU Compliance Scores

BAS Lodgement
0/5
STP Phase 2
0/5
Payday Super
0/5
Modern Awards
0/5
GST Handling
3/5
Bank Feeds
0/5
Modern Awards NoteNot an HR/payroll product.

Pricing (AUD inc. GST)

All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-20.

RxWorks Practice Management
Free
AUD exc GST
UNVERIFIED — no public pricing disclosed. RxWorks uses custom subscription pricing based on practice size, number of terminals, and modules required. Enhanced modules and Practice Plus available as add-ons to the standard module set. No free version available. Contact Covetrus for a quote. Checked: software.covetrus.com/apac, Capterra, GetApp, SoftwareSuggest, G2 — none list a specific price. Some Capterra reviewers mention 'high cost base and cost for additional terminals' as a concern.
  • Users: custom
  • Locations: custom

Pros & Cons

Pros

  • Australian-founded (Brisbane, 1988) with 35+ years of veterinary-specific development — one of the longest-established PMS platforms in the ANZ market
  • 24/7 support from AU-based team in Eight Mile Plains, QLD with phone, email, remote sessions, and online portal — reviewers consistently praise fast, reliable support
  • On-premise deployment option gives practices direct control over patient and client data without cloud dependency — ideal for practices with strict data sovereignty requirements
  • Comprehensive insurance claims management (Insurance Manager) with paper-free claims and double-claim prevention — a feature not available in all competing products
  • Virtual consultation capabilities allow clinics to conduct remote home visits without leaving the practice — expanding service reach and client convenience
  • Proven at scale with 1,500+ clinics across 19 countries, trusted by Australian teaching hospitals and large corporate veterinary groups
  • Bi-directional SMS messaging reduces no-shows by allowing clients to respond directly to appointment reminders, and Recall Manager automates follow-up lists
  • Self-service check-in and weight kiosks reduce front-desk workload and automatically update medical records — minimising manual data entry errors

Cons

  • Primarily server-based architecture requires local Windows server hardware, ongoing IT maintenance, and infrastructure investment — more overhead than cloud-native alternatives
  • No native Xero or MYOB integration for accounting — practices must manually export or reconcile financial data, unlike ezyVet which offers direct Xero integration
  • Legacy user interface with 'a lot of clicking to move between steps' according to reviewers — some users find it difficult to locate settings compared to modern cloud-based PMS platforms
  • Custom pricing with no public transparency makes it difficult to compare costs upfront — some reviewers cite 'high cost base and cost for additional terminals' as a concern
  • Covetrus is actively developing Ascend as its cloud-native future, raising questions about long-term investment priority for RxWorks development
  • No publicly disclosed security certifications (SOC 2, ISO 27001) specific to RxWorks — security posture is unclear for practices evaluating compliance requirements
  • Smaller integration ecosystem compared to ezyVet (100+ integrations) — limited third-party app marketplace for extending functionality

Who Is RxWorks Best For?

  • Established Practice
  • Corporate Group
  • Teaching Hospital
  • Multi Location

RxWorks may not be the best fit for:

  • Startup Practice
  • Mobile Vet
  • Cloud First

RxWorks Alternatives

If RxWorks doesn’t quite fit your needs, consider these alternatives for Australian businesses:

  • ezyVet — Cloud veterinary practice management by IDEXX. From $260.5/mo inc. GST.
  • Covetrus Ascend — Cloud veterinary practice management built in Brisbane. Free plan available.
  • VetlinkPRO — Veterinary practice & revenue management with 30+ years' heritage. Free plan available.