Overview
RxWorks is established veterinary practice management software from covetrus. Founded in 1988 and headquartered in Brisbane, QLD, Australia (Covetrus APAC office: 36 Brandl Street, Eight Mile Plains, QLD 4113), it serves Australian businesses with local data hosting and AU-based support.
Established veterinary practice management software from Covetrus
AU Compliance Scores
BAS Lodgement0/5
STP Phase 20/5
Payday Super0/5
Modern Awards0/5
GST Handling3/5
Bank Feeds0/5
Modern Awards NoteNot an HR/payroll product.
Pricing (AUD inc. GST)
All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-20.
RxWorks Practice Management
Free
AUD exc GST
UNVERIFIED — no public pricing disclosed. RxWorks uses custom subscription pricing based on practice size, number of terminals, and modules required. Enhanced modules and Practice Plus available as add-ons to the standard module set. No free version available. Contact Covetrus for a quote. Checked: software.covetrus.com/apac, Capterra, GetApp, SoftwareSuggest, G2 — none list a specific price. Some Capterra reviewers mention 'high cost base and cost for additional terminals' as a concern.
- Users: custom
- Locations: custom
Pros & Cons
Pros
- Australian-founded (Brisbane, 1988) with 35+ years of veterinary-specific development — one of the longest-established PMS platforms in the ANZ market
- 24/7 support from AU-based team in Eight Mile Plains, QLD with phone, email, remote sessions, and online portal — reviewers consistently praise fast, reliable support
- On-premise deployment option gives practices direct control over patient and client data without cloud dependency — ideal for practices with strict data sovereignty requirements
- Comprehensive insurance claims management (Insurance Manager) with paper-free claims and double-claim prevention — a feature not available in all competing products
- Virtual consultation capabilities allow clinics to conduct remote home visits without leaving the practice — expanding service reach and client convenience
- Proven at scale with 1,500+ clinics across 19 countries, trusted by Australian teaching hospitals and large corporate veterinary groups
- Bi-directional SMS messaging reduces no-shows by allowing clients to respond directly to appointment reminders, and Recall Manager automates follow-up lists
- Self-service check-in and weight kiosks reduce front-desk workload and automatically update medical records — minimising manual data entry errors
Cons
- Primarily server-based architecture requires local Windows server hardware, ongoing IT maintenance, and infrastructure investment — more overhead than cloud-native alternatives
- No native Xero or MYOB integration for accounting — practices must manually export or reconcile financial data, unlike ezyVet which offers direct Xero integration
- Legacy user interface with 'a lot of clicking to move between steps' according to reviewers — some users find it difficult to locate settings compared to modern cloud-based PMS platforms
- Custom pricing with no public transparency makes it difficult to compare costs upfront — some reviewers cite 'high cost base and cost for additional terminals' as a concern
- Covetrus is actively developing Ascend as its cloud-native future, raising questions about long-term investment priority for RxWorks development
- No publicly disclosed security certifications (SOC 2, ISO 27001) specific to RxWorks — security posture is unclear for practices evaluating compliance requirements
- Smaller integration ecosystem compared to ezyVet (100+ integrations) — limited third-party app marketplace for extending functionality
Who Is RxWorks Best For?
- Established Practice
- Corporate Group
- Teaching Hospital
- Multi Location
RxWorks may not be the best fit for:
- Startup Practice
- Mobile Vet
- Cloud First
RxWorks Alternatives
If RxWorks doesn’t quite fit your needs, consider these alternatives for Australian businesses:
- ezyVet — Cloud veterinary practice management by IDEXX. From $260.5/mo inc. GST.
- Covetrus Ascend — Cloud veterinary practice management built in Brisbane. Free plan available.
- VetlinkPRO — Veterinary practice & revenue management with 30+ years' heritage. Free plan available.
Frequently Asked Questions
How much does RxWorks cost in Australia?
RxWorks uses custom subscription pricing that is not publicly disclosed. Pricing depends on practice size, number of terminals, and which modules you need — standard modules come included, with enhanced modules and Practice Plus available as add-ons. Some Capterra reviewers mention 'high cost base and cost for additional terminals' as a concern. Contact Covetrus directly at 07 3018 8666 or via software.covetrus.com/apac for a quote.
Is RxWorks cloud-based or on-premise?
RxWorks is primarily an on-premise, server-based application that runs on a local Windows server at your practice. However, Covetrus also offers 'RxWorks Cloud' — a hosted version that removes the need for local server hardware. The on-premise version gives you direct control over your data, while the cloud version is managed by Covetrus. If you want a fully cloud-native solution from Covetrus, consider Covetrus Ascend instead.
Is RxWorks being replaced by Covetrus Ascend?
RxWorks is still actively sold and supported by Covetrus as of 2026, with no announced deprecation timeline. However, Covetrus also offers Ascend as a modern cloud-native alternative, and some practices have migrated from RxWorks to Ascend. Covetrus positions both products for different needs — RxWorks for established practices wanting proven stability, and Ascend for those seeking a modern cloud-first experience.
Does RxWorks integrate with Xero or MYOB?
RxWorks does not currently have a direct native integration with Xero or MYOB. While the software handles billing and invoicing internally, practices need to manually export financial data or use workarounds to reconcile with their accounting software. This is a notable gap compared to ezyVet, which offers direct Xero integration. RxWorks does have a SQL SDK that may allow custom integration development.
Does RxWorks offer a free trial?
RxWorks does not appear to offer a self-service free trial. To evaluate the software, you can request a demo from the Covetrus APAC team by contacting marketing.apac@covetrus.com or visiting the software.covetrus.com/apac website. Covetrus offers dedicated demonstrations for practices of all sizes.
What support does RxWorks offer in Australia?
RxWorks provides 24/7 support from an AU-based team at Eight Mile Plains, QLD. Support channels include phone (07 3018 8666), email (support.rxworks@covetrus.com), an online support portal (supportportal.covetrus.com) with help guides and tutorial videos, remote TeamViewer sessions, and free webinars. NZ support is also available at 0800 445 611. Support fees are included in the subscription.