Zanda (formerly Power Diary) Review Australia 2026

AU-MadeAllied health
2.0 / 5— SoftwareHQ AU Rating
Pricing verified 2026-03-20

Overview

Zanda (formerly Power Diary) is australian-built practice management with free built-in medicare claiming and ai scribe. Founded in 2010 and headquartered in Ballarat Central, VIC 3350, Australia, it serves Australian businesses with local data hosting and AU-based support.

Australian-built practice management with free built-in Medicare claiming and AI scribe

AU Compliance Scores

BAS Lodgement
0/5
STP Phase 2
0/5
Payday Super
0/5
Modern Awards
0/5
GST Handling
2/5
Bank Feeds
0/5
Modern Awards NoteNot applicable — Zanda does not handle HR or award interpretation.

Pricing (AUD inc. GST)

All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-20.

Starter
$29/mo
AUD exc GST
Solo practitioner plan with core features: scheduling, clinical notes, online bookings, client portal, Medicare/DVA claiming, automated reminders, online forms. Limited to 1,000 appointments and 1 admin user. Suitable for sole practitioners starting out.
  • Practitioners: 1
  • Appointments: 1000
  • Users: 1
  • Storage: 100GB
Most Popular
Growth
$59/mo
AUD exc GST
Full-featured plan for solo or group practices. Includes everything in Starter plus unlimited appointments, unlimited users, unlimited storage, practitioner scheduling, advanced waitlist, customisable note templates, Practice Operations Manual, multiple locations, room and resource management. Additional practitioners $19 AUD/month each.
  • Practitioners: 1
  • Appointments: unlimited
  • Users: unlimited
  • Storage: unlimited

Pros & Cons

Pros

  • Free built-in Medicare and DVA direct claiming — zero per-claim fees, unlike Nookal (~$0.30/claim) and Cliniko (requires separate Tyro Health account)
  • AUD pricing removes exchange rate risk for Australian practices — Starter at $29/month and Growth at $59/month (ex GST) compared to Cliniko's USD-only pricing
  • Client portal included with online bookings, intake forms, and self-service appointment management — a feature Nookal still lacks as of March 2026
  • Built-in telehealth (Click & Connect) on all plans at no extra cost — no Zoom subscription or patient app download required
  • BizzyAI Scribe provides AI-powered clinical note transcription at $1+GST/hour — integrated directly, unlike Cliniko which relies on external AI scribes
  • ISO 27001 certified with ACSC partnership and AWS Sydney hosting — strong security credentials for healthcare data
  • Comprehensive automation workflows including smart waitlist matching, multi-step appointment communications, and automated invoice generation
  • 12-month money-back guarantee and frequent 50% off promotional pricing for first 6 months reduces risk for new practices

Cons

  • No HICAPS Digital Claims integration — private health fund claiming is only available via physical Tyro EFTPOS terminal with HealthPoint, limiting options for practices without Tyro hardware
  • Cannot submit NDIS, TAC, WorkSafe Victoria, or WorkCover Queensland claims digitally through HICAPS — a significant gap compared to Nookal's HICAPS Digital Claims integration
  • Smaller integration ecosystem than Cliniko's 81+ connected apps — notably missing MYOB, HotDoc, HealthEngine, VALD Hub, and many third-party tools
  • API still in beta as of March 2026 — custom integrations and third-party app development are limited compared to Cliniko's mature open API
  • August 2024 email system security incident (phishing compromise of appointment reminder emails) — handled transparently but raises concerns for security-conscious practices
  • Starter plan limited to 1,000 appointments and 1 admin user — busy solo practitioners may outgrow it quickly and need to jump to the $59/month Growth plan
  • No direct NDIS claiming integration — NDIS Bulk Upload Report generates CSV files that must be manually uploaded to the PRODA/myplace portal

Who Is Zanda (formerly Power Diary) Best For?

  • Sole Trader
  • Small Business
  • Medium Business
  • Allied Health Practice
  • Mental Health Practice
  • Telehealth Practice

Zanda (formerly Power Diary) may not be the best fit for:

  • Enterprise
  • High Volume Health Fund Claiming
  • Ndis Heavy Practice
  • Custom Integration Dependent

Zanda (formerly Power Diary) Alternatives

If Zanda (formerly Power Diary) doesn’t quite fit your needs, consider these alternatives for Australian businesses:

  • Cliniko — Allied health practice management loved by 65,000+ practitioners. From $45/mo inc. GST.
  • Nookal — Australian-built allied health practice management with built-in Medicare claiming. From $55/mo inc. GST.
  • Splose — AI-powered allied health practice management from Adelaide. From $27/mo inc. GST.

Frequently Asked Questions

Is Zanda (Power Diary) pricing in AUD or USD?
Zanda pricing for Australian practices is in AUD (Australian dollars), excluding GST. The Starter plan is $29 AUD/month and the Growth plan is $59 AUD/month per practitioner, with additional practitioners on Growth at $19 AUD/month each. This is a key advantage over Cliniko, which prices exclusively in USD. Pricing in other currencies (USD, GBP, EUR) is also available for non-Australian practices.
Does Zanda support Medicare bulk billing?
Yes. Zanda has built-in Medicare and DVA direct claiming for both bulk bill (payment to practice) and patient-paid (rebate to patient) claims. Critically, Medicare claiming through Zanda is completely free — there are no per-claim fees. This is a significant cost saving compared to Nookal, which charges approximately $0.30 AUD per successful Medicare claim. Setup requires completing the HW027 form with Services Australia.
Can I process private health fund claims through Zanda?
Yes, but only through a Tyro Health EFTPOS terminal with HealthPoint integration — not through HICAPS Digital Claims. The Tyro terminal processes on-the-spot rebates for private health fund claims and amounts are automatically sent from Zanda to the terminal. Zanda does not have direct HICAPS Digital Claims integration, so NDIS, TAC, WorkSafe, and WorkCover claims cannot be submitted digitally through HICAPS as they can with Nookal.
Does Zanda support NDIS claiming?
Zanda supports NDIS billing and invoicing with session pack tracking, fund balance monitoring, and digital service agreements via the client portal. For agency-managed NDIS clients, the Bulk Upload Report generator creates CSV files in the correct format for the PRODA/myplace portal. However, there is no direct NDIS claiming integration — CSV reports must be manually uploaded to the NDIS portal.
Where is my data stored if I'm in Australia?
Australian Zanda accounts have their data hosted on Amazon Web Services (AWS) in Sydney. Zanda holds ISO 27001 certification (since 2023) and is a member of the Australian Cyber Security Centre (ACSC). Data is encrypted with 256-bit SSL/TLS 1.2 in transit and encrypted at rest. The platform complies with the Australian Privacy Act, HIPAA, GDPR, and CCPA.
Why did Power Diary change its name to Zanda?
Power Diary officially rebranded to Zanda in November 2024. The company stated the rebrand reflects the platform's evolution beyond a simple 'diary' into a comprehensive practice management and health technology platform. All existing Power Diary accounts, data, and integrations were preserved — the rebrand was a name and identity change, not a platform migration. The support portal moved from support.powerdiary.com to support.zandahealth.com.