Cliniko Review Australia 2026

AU-MadeAllied health
2.0 / 5— SoftwareHQ AU Rating
Pricing verified 2026-03-20

Overview

Cliniko is allied health practice management loved by 65,000+ practitioners. Founded in 2011 and headquartered in Melbourne, Australia (fully remote team), it serves Australian businesses with local data hosting and AU-based support.

Allied health practice management loved by 65,000+ practitioners

AU Compliance Scores

BAS Lodgement
0/5
STP Phase 2
0/5
Payday Super
0/5
Modern Awards
0/5
GST Handling
2/5
Bank Feeds
0/5
Modern Awards NoteNot applicable — Cliniko does not handle HR or award interpretation.

Pricing (AUD inc. GST)

All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-20.

Solo
$45/mo
AUD exc GST
Full feature access for a single practitioner. Includes unlimited admin users, locations, and file storage. All features included — no tiered feature gates.
  • Practitioners: 1
  • Users: unlimited
  • Locations: unlimited
  • Storage: unlimited
Most Popular
Small Team
$95/mo
AUD exc GST
For small multi-practitioner clinics. Same full feature set as Solo, scaled for 2-5 treating practitioners.
  • Practitioners: 2-5
  • Users: unlimited
  • Locations: unlimited
  • Storage: unlimited
Medium Team
$145/mo
AUD exc GST
For growing clinics with 6-8 practitioners. All features included with unlimited admin users.
  • Practitioners: 6-8
  • Users: unlimited
  • Locations: unlimited
  • Storage: unlimited
Large Team
$195/mo
AUD exc GST
For established multi-disciplinary practices with 9-12 practitioners.
  • Practitioners: 9-12
  • Users: unlimited
  • Locations: unlimited
  • Storage: unlimited
Clinic
$295/mo
AUD exc GST
For large clinics with 13-25 practitioners across one or more locations.
  • Practitioners: 13-25
  • Users: unlimited
  • Locations: unlimited
  • Storage: unlimited
Enterprise
$395/mo
AUD exc GST
For large multi-location practices with 26-200 practitioners. Same flat rate regardless of practitioner count within this range.
  • Practitioners: 26-200
  • Users: unlimited
  • Locations: unlimited
  • Storage: unlimited

Pros & Cons

Pros

  • Australian-founded and purpose-built for allied health — understands Medicare, DVA, and health fund claiming workflows
  • Clean, intuitive interface that practitioners can learn without formal training — widely praised for ease of use
  • Transparent practitioner-based pricing with no feature gates — all features included on every plan, unlimited admin users
  • 81+ connected apps ecosystem including HotDoc, HealthEngine, Physitrack, VALD Hub, and 24 AI tools
  • Australian data stored on AWS Sydney with AES-256 encryption, compliant with Australian Privacy Principles
  • 30-day free trial with no credit card required, plus annual billing discount (one month free)
  • Multi-location support included on all plans — manage multiple clinics from one account with centralised patient records
  • Active development with regular feature updates — telehealth, passkey authentication, and AI integrations added in recent years

Cons

  • Pricing is in USD only — Australian practices face exchange rate fluctuations and typically pay more than the listed price in AUD
  • No phone support — only email and in-app chat, which may frustrate practitioners who prefer speaking to a human
  • NDIS claims cannot be submitted directly through Cliniko — invoicing setup is supported but claims must be processed externally
  • Key features like exercise prescription, AI clinical notes, and advanced outcome tracking require paid third-party integrations
  • Medicare and health fund claiming requires a separate Tyro Health account and per-transaction fees
  • No built-in payroll, rostering, or HR features — practices need separate software for staff management
  • SMS appointment reminders cost USD $0.10 per message on top of the subscription fee

Who Is Cliniko Best For?

  • Sole Trader
  • Small Business
  • Medium Business
  • Allied Health Practice
  • Multi Location Practice

Cliniko may not be the best fit for:

  • Enterprise
  • Ndis Heavy Provider
  • Budget Conscious

Cliniko Alternatives

If Cliniko doesn’t quite fit your needs, consider these alternatives for Australian businesses:

  • Nookal — Australian-built allied health practice management with built-in Medicare claiming. From $55/mo inc. GST.
  • Zanda (formerly Power Diary) — Australian-built practice management with free built-in Medicare claiming and AI scribe. From $29/mo inc. GST.
  • Splose — AI-powered allied health practice management from Adelaide. From $27/mo inc. GST.

Frequently Asked Questions

Is Cliniko pricing in AUD or USD?
Cliniko pricing is in USD (United States dollars), not AUD. This means Australian practices will see costs fluctuate with the AUD/USD exchange rate. Plans range from USD $45/month for a solo practitioner to USD $395/month for 26-200 practitioners. Annual billing gives you one month free.
Does Cliniko support Medicare bulk billing?
Yes. Cliniko integrates with Tyro Health (formerly Medipass) to process Medicare bulk bills and patient claims directly from your Cliniko account — no physical terminal needed. DVA claims are also supported. Cliniko users receive discounted Tyro Health transaction rates.
Can I process HICAPS claims through Cliniko?
Cliniko supports private health fund claiming through HealthPoint via the Tyro Health integration. The older HICAPS terminal integration was replaced by HealthPoint online claiming in February 2023. This covers all major Australian health funds and processes claims without a physical terminal.
Does Cliniko support NDIS invoicing?
Cliniko supports NDIS invoicing setup — you can create NDIS-specific billable items with decimal quantity support and track participant funding through patient cases. However, actual NDIS claims cannot be submitted through Cliniko and must be processed externally via the NDIS portal or a plan manager.
Where is my data stored if I'm in Australia?
Australian Cliniko accounts have their data stored on AWS servers in Australia. Data is encrypted with AES-256 at rest and HTTPS/SSL in transit. Cliniko is compliant with the Australian Privacy Principles, and daily backups are stored across multiple physical locations.
Does Cliniko have phone support?
No. Cliniko deliberately moved away from phone support in favour of email and in-app chat, which they say allows them to help more people faster. Support is available 24 hours a day, five days a week (Monday to Friday), with limited monitoring on weekends. There is also a comprehensive help centre and an active community forum.