Overview
Nookal is australian-built allied health practice management with built-in medicare claiming. Founded in 2010 and headquartered in Oxenford, Gold Coast, Queensland, Australia, it serves Australian businesses with local data hosting and AU-based support.
Australian-built allied health practice management with built-in Medicare claiming
AU Compliance Scores
BAS Lodgement0/5
STP Phase 20/5
Payday Super0/5
Modern Awards0/5
GST Handling2/5
Bank Feeds0/5
Modern Awards NoteNot applicable — Nookal does not handle HR or award interpretation.
Pricing (AUD inc. GST)
All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-20.
Per Practitioner
$55/mo
AUD exc GST
Base per-practitioner pricing. $55 AUD per practitioner per month (ex GST). All features included — pricing scales with the number of treating practitioners. Equivalent pricing in other currencies: $45 USD, £25 GBP, €40 EUR. Plans are customisable for larger practices — contact Nookal for volume pricing.
- Practitioners: 1
- Users: unlimited
- Locations: unlimited
Pros & Cons
Pros
- Australian-founded and AUD-priced — no exchange rate risk, unlike Cliniko which charges in USD
- Built-in Medicare 2.0 direct claiming for bulk bill and patient-paid claims — no separate third-party account required for basic Medicare processing
- HICAPS Digital Claims integration handles health fund, NDIS, TAC, WorkSafe Victoria, and WorkCover Queensland claiming in one platform
- Strong clinical notes system with fully customisable templates — consistently praised in user reviews as best-in-class
- Multi-location practice management with centralised scheduling, patient records, and reporting across all sites
- Built-in online booking platform with integrations to HealthEngine and HotDoc for additional patient acquisition channels
- 30-day free trial with guided onboarding and both free and paid data conversion services for migrating from other systems
- Australian data stored in Sydney data centres with SOC 2 Type II verification and AES-256 encryption
Cons
- No client-facing portal — patients cannot view or manage their own bookings, a feature that has been repeatedly promised but not delivered
- Smaller integration ecosystem compared to Cliniko's 81+ connected apps — fewer third-party options for AI scribes, marketing, and specialised tools
- Medicare claiming credits charged separately at ~$0.30 AUD per transaction — costs add up for high-volume Medicare practices (e.g. $30/month at 100 claims/practitioner)
- Forms and custom fields are limited — users report difficulty adding or creating fields on forms
- Reporting tools lack advanced customisation options that business owners want for monitoring specific metrics
- Smaller company (~18 employees) means potentially slower feature development and response times compared to larger competitors
- Mobile app functionality could be improved — some users report wanting better mobile capabilities
Who Is Nookal Best For?
- Sole Trader
- Small Business
- Medium Business
- Allied Health Practice
- Multi Location Practice
Nookal may not be the best fit for:
- Enterprise
- Client Portal Dependent
- High Volume Medicare
Nookal Alternatives
If Nookal doesn’t quite fit your needs, consider these alternatives for Australian businesses:
- Cliniko — Allied health practice management loved by 65,000+ practitioners. From $45/mo inc. GST.
- Zanda (formerly Power Diary) — Australian-built practice management with free built-in Medicare claiming and AI scribe. From $29/mo inc. GST.
- Splose — AI-powered allied health practice management from Adelaide. From $27/mo inc. GST.
Frequently Asked Questions
Is Nookal pricing in AUD or USD?
Nookal pricing is in AUD (Australian dollars), excluding GST. The base rate is $55 AUD per practitioner per month. Equivalent pricing is available in other currencies: $45 USD, £25 GBP, €40 EUR. This is a key advantage over Cliniko, which prices in USD only.
Does Nookal support Medicare bulk billing?
Yes. Nookal has built-in Medicare 2.0 direct claiming for both bulk bill (payment to practice) and patient-paid (rebate to patient) claims. DVA claims are also supported natively. Up to 80 consolidated invoices can be processed simultaneously. Medicare claiming credits cost approximately $0.30 AUD per successful transaction and are purchased separately.
Can I process HICAPS and health fund claims through Nookal?
Yes. Nookal integrates with HICAPS Digital Claims to process private health fund claims. The same integration also handles NDIS claims (agency-managed, plan-managed, and integrated plan-managed), TAC, WorkSafe Victoria, and WorkCover Queensland claims. Paid amounts are automatically added to invoices.
Does Nookal support NDIS claiming?
Yes, through the HICAPS Digital Claims integration. Nookal supports NDIS agency-managed, plan-managed, and integrated plan-managed claiming. Digital invoices can be submitted directly to plan managers or the NDIA. This saves approximately 5-7 days of processing time compared to manual submission.
Where is my data stored if I'm in Australia?
Australian Nookal accounts have their data stored in secured data centres in Sydney. Data is encrypted using AES-256. Nookal is SOC 2 Type II verified, HIPAA verified, and PCI compliant. EU/UK accounts are stored in Ireland, and US/CA accounts in Ohio.
Does Nookal have a client portal?
As of March 2026, Nookal does not have a client-facing portal for patients to view or manage their own bookings. This has been a long-requested feature by users. Nookal does offer built-in online bookings for new appointment scheduling, but there is no portal for patients to check existing bookings, access documents, or manage their own records.