Overview

MYP is all-in-one care management software for aged care and ndis providers. Founded in 1999 and headquartered in South Brisbane, QLD, Australia, it serves Australian businesses with local data hosting and AU-based support.

All-in-one care management software for aged care and NDIS providers

AU Compliance Scores

BAS Lodgement

0/5

STP Phase 2

0/5

Payday Super

0/5

Modern Awards

4/5

GST Handling

0/5

Bank Feeds

0/5

Modern Awards NoteMYP includes SCHADS Award rule validations built into the rostering module, covering penalty rates and overtime calculations for aged care and disability support workers. Award interpretation is applied during shift scheduling and timesheet generation. UNVERIFIED: Whether this extends to the Aged Care Award 2010 and Nurses Award specifically, or only covers SCHADS.

Pricing (AUD inc. GST)

All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-20.

Custom Quote (Per-User)

$/mo

AUD exc GST

MYP uses per-user subscription pricing — the monthly fee is based on the maximum number of staff users in the previous month, with a reducing average rate per user as the organisation grows. No fixed plan tiers are published. Minimum 3-month subscription term applies. 30-day termination notice required. New subscribers must complete a mandatory myRollout onboarding program (costs vary by company size and customisation requirements). Free demo available but no free trial period. Contact MYP's sales team at (07) 3393 2833 or via mypcorp.com.au for a personalised quote. UNVERIFIED: No publicly available AUD per-user pricing could be found from any source.

Users: unlimited
Clients: unlimited

Pros & Cons

Pros

Established Australian company with 25+ years of sector experience serving 1,000+ care organisations and 25,000+ support workers — one of the largest care software providers in Australia
Comprehensive Support at Home programme readiness with SAH-aligned templates, eight care classification funding tracking, and claims preparation aligned with new government rules
Built-in SCHADS Award rule validations in the rostering module with penalty rate and overtime calculations, reducing manual award interpretation risk for aged care workforce management
Broad integration ecosystem including PRODA/PACE (NDIA), HICAPS, Service Australia, Xero, MYOB, Employment Hero, HelloSign, Sypht, and Profenso AI — covering claiming, accounting, payroll, and document management
Published SLA response times — 15 minutes for critical issues with 24/7 mobile support outside business hours, 30 minutes for urgent, 2 hours for non-urgent — stronger than many competitors
Talk2Text voice-to-text case note capture and digital form integration enable paperless field workflows for care workers on mobile devices
Scalable platform serving small aged care providers through to enterprise organisations, with NDIS, allied health, education, and SIL capabilities on a single platform
Participant portal provides transparency for clients and representatives with automated monthly budget reports and invoice review and approval notifications

Cons

Completely opaque pricing — no published per-user rates, no plan tiers, and no indicative cost ranges available without engaging the sales team
Mandatory myRollout onboarding program for all new subscribers adds upfront implementation cost and time before the platform can be fully used
Privacy policy discloses overseas data sharing with recipients in India, Bolivia, Vietnam, and the Philippines — concerning for providers with strict data sovereignty requirements despite servers being in Australia
No publicly listed security certifications (ISO 27001, SOC 2, etc.) — the privacy policy explicitly states MYP cannot ensure or warrant the security of transmitted information
AN-ACC residential aged care funding support is not documented in any public-facing material — the platform's aged care focus appears limited to home care (HCP, CHSP, Support at Home)
Very limited independent product reviews — no Capterra or G2 listings found, making it difficult for prospective buyers to assess real-world user satisfaction
Acquired by UK-based System C Healthcare in August 2025 — introduces uncertainty about future product direction, AU-focused development priorities, and long-term platform strategy

Who Is MYP Best For?

Home Care Providers Hcp Chsp
Multi Service Ndis Aged Care Providers
Medium To Large Community Care Providers
Providers Transitioning To Support At Home

MYP may not be the best fit for:

Residential Aged Care An Acc Focused
Strict Data Sovereignty Requirements
Budget Conscious Seeking Transparent Pricing
Quick Deploy No Onboarding Overhead

MYP Alternatives

If MYP doesn’t quite fit your needs, consider these alternatives for Australian businesses:

Lumary AC — Enterprise aged care management platform built on Salesforce.
FlowLogic — Cloud-based aged care and NDIS management for AU providers.