Lumary AC Review Australia 2026

AU-MadeAged Care Software
3.5 / 5SoftwareHQ editorial score

Editorial score, not a user-review average. How we score · How we test

Editorial verdict

Enterprise Salesforce home-care platform — still no public price

Lumary AC is still the Salesforce quote for Support at Home providers: care records, claiming, rostering and incident/quality reporting on one stack. Buyers cannot see an AUD card. Hosting is Salesforce with ISO 27001/HIPAA claimed, not a named AU region. AN-ACC is not on the AC page. Use it when a Salesforce estate is acceptable; FlowLogic or MYP if you want a non-Salesforce home-care quote.

Best for
Mid-to-large Support at Home providers with a Salesforce budget and an implementation team.
Not ideal for
Small home-care providers who need a public price, residential AN-ACC, AU-only hosting proof, or a same-week DIY rollout.
Visit Lumary AC →

SoftwareHQ does not currently have an affiliate arrangement with Lumary AC. Scores are independent of commercial relationships. Affiliate disclosure

Pricing verified 8 Sep 2026 · Hosting verified 8 Sep 2026

By SoftwareHQ Editorial Team — Updated

Overview

Lumary AC is salesforce support at home operations — quote only. Founded in 2012 and headquartered in Adelaide, SA, Australia, it serves Australian businesses with local data hosting and AU-based support.

Feature highlights

These highlights come from vendor documentation and editorial analysis of public sources. They are not firsthand test results or a claim that every listed capability was exercised in a trial.

  • Quote-only Support at Home SKU

    No public AUD table (8 Sep 2026). Do not treat AppExchange $8 USD as Lumary's AU list.

  • Care plans and Support at Home budgets

    Client lifecycle, goal-based plans and real-time Support at Home budget visibility on the AC page.

  • Rostering and mobile workforce

    Intelligent scheduling plus mobile schedules, notes and shift details for support workers.

  • Incident and quality reporting

    Compliance, incident and quality reporting are named AC modules. SIRS is not printed on the AC page.

  • Advertised SCHADS on the platform homepage

    Award interpretation with payroll integration. Depth is vendor copy.

  • Salesforce-hosted records

    ISO 27001 and HIPAA claimed. AU region not named. Not AU-only by default.

AU Compliance Scores

These scores apply to Australian tax, payroll and banking capabilities where they are relevant to Lumary AC. They are SoftwareHQ editorial judgements from public documentation, not firsthand product tests.

Not applicable means this product type is not scored on that dimension (for example BAS lodgement on a CRM). Not supported means the vendor does not offer it. Unknown means we could not verify it from public sources — that is not the same as unsupported.

BAS LodgementNot applicable

Not an accounting product. BAS stays in the connected ledger.

STP Phase 2Not applicable

Not a payroll lodge. Payroll is an integration.

Payday SuperNot applicable

Not a payroll product.

Modern Awards
4/5Verified

Homepage (8 Sep 2026) advertises SCHADS award interpretation with rostering and payroll integration. Aged-care page lists award-interpretation and claiming/payroll. Vendor copy, not a Fair Work certification. Aged Care Award / Nurses Award engines are not named on the AC page.

GST HandlingNot applicable

GST follows billing in the accounting integration.

Bank FeedsNot applicable

Not a bank-feeds product.

When this was checked

Status as of (page snapshot) against a 90-day review target. Checked dates are not updated when the site is rebuilt.

Editorial article date: . That is not proof that pricing, hosting, or compliance was re-checked.

  • PricingVerified

    Verified — checked 8 September 2026.

    lumary.com.au/aged-care

    Quote only (8 Sep 2026). Aged Care demo. No public AUD list. Do not encode $0. AppExchange $8 USD is not an AU Lumary SKU. Stored 30-day trial dropped.

  • HostingVerified

    Verified — checked 8 September 2026.

    lumary.com/privacy-policy

    Record data in Salesforce, not Lumary's store. AC page claims ISO 27001 and HIPAA. AU Hyperforce region not printed. Not AU-only.

  • An Acc FundingVerified

    Verified — checked 8 September 2026.

    lumary.com.au/aged-care

    AN-ACC not named. Product is Support at Home / home care.

  • Hcp FundingVerified

    Verified — checked 8 September 2026.

    lumary.com.au/aged-care

    AC page is Support at Home funding and claiming. HCP replaced 1 Nov 2025.

  • Modern AwardsVerified

    Verified — checked 8 September 2026.

    lumary.com.au

    Homepage advertises SCHADS award interpretation with rostering and payroll integration.

  • Quality StandardsVerified

    Verified — checked 8 September 2026.

    lumary.com.au/aged-care

    Compliance, incident and quality reporting advertised. Not a Commission certification.

Pricing (AUD)

All prices below are in Australian dollars and exclude GST. Verified — checked 8 September 2026. Source: lumary.com.au/aged-care.

Custom Quote
Quote
AUD ex GST
Quote only (8 Sep 2026). Aged Care demo form. No public AUD list. Implementation extra. Do not encode $0. AppExchange $8 USD is not an AU Lumary SKU. GST unpublished.
  • Users: quote
  • Clients: quote

Estimate first-year cost for Lumary AC

Observed price changes

Recorded when a listed price changed. This is not a complete vendor timeline.

  1. Still quote-only. Stored 30-day trial and AppExchange $8 USD dropped. No public AUD list.
  2. Custom Quote · Still quote-only. Stored 30-day trial and AppExchange $8 USD dropped. No public AUD list.

Pros & Cons

Pros

  • Quote path for Support at Home providers already on Salesforce
  • Care plans, SAH claiming, rostering, incident and quality reporting on the AC page
  • Platform homepage advertises SCHADS award interpretation
  • Salesforce ISO 27001 / HIPAA backing
  • Xero and MYOB named on the disability FAQ (same stack)
  • Scale claim still 200+ providers / 500k+ recipients

Cons

  • No public AUD prices
  • Salesforce region not named — not AU-only on the public docs
  • AN-ACC residential funding is not on the AC page
  • No public phone or support hours
  • Stored 30-day trial is gone
  • SCHADS depth is vendor copy, not a Fair Work certification

How this review was made

Reviews separate vendor documentation, editorial analysis and firsthand records. They are not interchangeable.

  • Vendor documentation — Public pages from Lumary AC and other sites. Recorded HTTP(S) URLs are listed under Sources. A source URL is a document we recorded, not a claim that every sentence on this page was checked against that URL.
  • Editorial analysis — SoftwareHQ's written verdict and scores for Australian buyers. The header score is an editorial assessment, not a user-review average, not a lab result, and not a number derived from how many evidence records exist.
  • Firsthand records — This review has no firsthand observation records, trial walkthroughs, or screenshots from a logged-in SoftwareHQ account. Missing tests stay not tested.

This page does not rank products by speed or security from documentation or from evidence count.

Checked by SoftwareHQ Editorial Team. There is no named author profile for this page; attribution stays with the SoftwareHQ editorial team. How we test and the editorial policy for scoring, independence and affiliate rules.

Sources

Public pages recorded when this review was compiled. They are not a checklist that every claim was verified, and they are not evidence of hands-on product testing.

Lumary AC Alternatives

If Lumary AC doesn’t quite fit your needs, consider these alternatives for Australian businesses:

  • FlowLogic — Home-care and community aged care — quote only.
  • MYP — Per-user home-care quote — Support at Home and CHSP.

Frequently Asked Questions

How much does Lumary AC cost for aged care providers in Australia?
No public AUD list on lumary.com.au/aged-care (8 Sep 2026). Demo/quote only. Implementation is extra. The Salesforce AppExchange $8 USD figure is not Lumary's AU card. GST unpublished.
Does Lumary AC support Home Care Package (HCP) funding management?
The live AC page is Support at Home funding, claiming and care-plan budgets. HCP was replaced on 1 November 2025. Do not treat leftover HCP help articles as the current product name.
Is Lumary AC ready for the Support at Home program?
Yes — the AC SKU is titled for Support at Home providers. Official program start was 1 November 2025 (not July 2025 as the vendor FAQ still prints).
Does Lumary AC handle AN-ACC residential aged care funding?
No AN-ACC module is named on the AC product page. The page is home care / Support at Home. Confirm residential funding on a demo.
Is Lumary AC data hosted in Australia?
Record data is in Salesforce. ISO 27001 and HIPAA are claimed. Public pages do not name an AU region. Do not assume AU-only hosting.
How does Lumary AC compare to other aged care software in Australia?
Lumary AC is quote-only Salesforce for Support at Home. FlowLogic and MYP are also quote-only home-care platforms without Salesforce. None of the three publish AN-ACC residential funding.

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