Lumary AC Review Australia 2026

AU-MadeAged care
3.0 / 5— SoftwareHQ AU Rating
Pricing verified 2026-03-20

Overview

Lumary AC is enterprise aged care management platform built on salesforce. Founded in 2012 and headquartered in Adelaide, SA, Australia, it serves Australian businesses with local data hosting and AU-based support.

Enterprise aged care management platform built on Salesforce

AU Compliance Scores

BAS Lodgement
0/5
STP Phase 2
0/5
Payday Super
0/5
Modern Awards
3/5
GST Handling
0/5
Bank Feeds
0/5
Modern Awards NoteLumary includes compliance and risk management tools with built-in alerts and audit trails to support aged care workforce regulations including rostering compliance. However, Lumary does not explicitly advertise a dedicated award interpretation engine for the Aged Care Award or Nurses Award with real-time shift validation. UNVERIFIED: The depth of automated award interpretation for aged care specific awards.

Pricing (AUD inc. GST)

All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-20.

Custom Quote
$/mo
AUD exc GST
Lumary uses custom pricing only — no fixed plan tiers. Every quote is tailored to the organisation's size, modules required, and care sector. The Salesforce AppExchange lists a base price of $8 USD/user/month for the Lumary CM package, but actual pricing includes implementation, configuration, training, and ongoing support fees. Contact Lumary's sales team for a quote. UNVERIFIED: No publicly available AUD pricing could be found from any source.
  • Users: unlimited
  • Clients: unlimited

Pros & Cons

Pros

  • Purpose-built HCP funding management co-designed with Australian home care providers — includes budget tracking, funding journals, statement generation, and ACPP bulk claiming
  • Actively preparing for Support at Home program transition with Anchor Excellence partnership and Digital Transformation Sector Partners Working Group membership
  • Natively built on Salesforce providing enterprise-grade data security (ISO 27001, HIPAA), deep configurability, and advanced reporting dashboards
  • Australian-founded company (Adelaide, 2012) with $19 million in funding from OneVentures, Salesforce Ventures, and SAVCF — strong financial backing and local commitment
  • Multi-framework compliance covering HCP, CHSP, DVA funding with quality outcomes monitoring, incident tracking, and automated compliance alerts
  • Scales effectively for growing organisations — Salesforce foundation supports expansion from mid-size to enterprise without platform changes
  • Mobile apps for iOS and Android with offline capability enabling home care workers to log notes, track travel, and access client data at point of care
  • Unified platform for providers operating across both NDIS and aged care sectors, eliminating the need for separate systems

Cons

  • Custom-only pricing with no public price transparency — smaller aged care providers cannot easily evaluate cost without engaging the sales team
  • Significant implementation costs and long setup timelines — not a quick-deploy solution for providers needing to go live rapidly
  • Steep learning curve due to Salesforce complexity — teams without CRM experience will need substantial training via Lumaversity
  • Mixed user reviews — some aged care staff describe the interface as unintuitive and clunky, noting that data entry takes longer than expected
  • AN-ACC residential aged care funding support is not verified in public documentation — the platform appears primarily focused on home care rather than residential care
  • Heavily dependent on Salesforce ecosystem — requires Salesforce licenses and creates vendor lock-in that limits future platform migration options
  • Customisation can be expensive — change requests and workflow modifications beyond out-of-the-box features may incur significant additional costs

Who Is Lumary AC Best For?

  • Large Home Care Providers
  • Enterprise Aged Care Providers
  • Multi Service Ndis Aged Care Providers
  • Hcp Providers 50 Plus Staff

Lumary AC may not be the best fit for:

  • Small Home Care Providers Under 20 Staff
  • Residential Aged Care An Acc Focused
  • Budget Conscious Providers
  • Teams Without Salesforce Experience

Lumary AC Alternatives

If Lumary AC doesn’t quite fit your needs, consider these alternatives for Australian businesses:

  • FlowLogic — Cloud-based aged care and NDIS management for AU providers.
  • MYP — All-in-one care management software for aged care and NDIS providers.