Overview
Lumary AC is enterprise aged care management platform built on salesforce. Founded in 2012 and headquartered in Adelaide, SA, Australia, it serves Australian businesses with local data hosting and AU-based support.
Enterprise aged care management platform built on Salesforce
AU Compliance Scores
BAS Lodgement0/5
STP Phase 20/5
Payday Super0/5
Modern Awards3/5
GST Handling0/5
Bank Feeds0/5
Modern Awards NoteLumary includes compliance and risk management tools with built-in alerts and audit trails to support aged care workforce regulations including rostering compliance. However, Lumary does not explicitly advertise a dedicated award interpretation engine for the Aged Care Award or Nurses Award with real-time shift validation. UNVERIFIED: The depth of automated award interpretation for aged care specific awards.
Pricing (AUD inc. GST)
All prices below are in Australian dollars (GST not included). Pricing verified as of 2026-03-20.
Custom Quote
$/mo
AUD exc GST
Lumary uses custom pricing only — no fixed plan tiers. Every quote is tailored to the organisation's size, modules required, and care sector. The Salesforce AppExchange lists a base price of $8 USD/user/month for the Lumary CM package, but actual pricing includes implementation, configuration, training, and ongoing support fees. Contact Lumary's sales team for a quote. UNVERIFIED: No publicly available AUD pricing could be found from any source.
- Users: unlimited
- Clients: unlimited
Pros & Cons
Pros
- Purpose-built HCP funding management co-designed with Australian home care providers — includes budget tracking, funding journals, statement generation, and ACPP bulk claiming
- Actively preparing for Support at Home program transition with Anchor Excellence partnership and Digital Transformation Sector Partners Working Group membership
- Natively built on Salesforce providing enterprise-grade data security (ISO 27001, HIPAA), deep configurability, and advanced reporting dashboards
- Australian-founded company (Adelaide, 2012) with $19 million in funding from OneVentures, Salesforce Ventures, and SAVCF — strong financial backing and local commitment
- Multi-framework compliance covering HCP, CHSP, DVA funding with quality outcomes monitoring, incident tracking, and automated compliance alerts
- Scales effectively for growing organisations — Salesforce foundation supports expansion from mid-size to enterprise without platform changes
- Mobile apps for iOS and Android with offline capability enabling home care workers to log notes, track travel, and access client data at point of care
- Unified platform for providers operating across both NDIS and aged care sectors, eliminating the need for separate systems
Cons
- Custom-only pricing with no public price transparency — smaller aged care providers cannot easily evaluate cost without engaging the sales team
- Significant implementation costs and long setup timelines — not a quick-deploy solution for providers needing to go live rapidly
- Steep learning curve due to Salesforce complexity — teams without CRM experience will need substantial training via Lumaversity
- Mixed user reviews — some aged care staff describe the interface as unintuitive and clunky, noting that data entry takes longer than expected
- AN-ACC residential aged care funding support is not verified in public documentation — the platform appears primarily focused on home care rather than residential care
- Heavily dependent on Salesforce ecosystem — requires Salesforce licenses and creates vendor lock-in that limits future platform migration options
- Customisation can be expensive — change requests and workflow modifications beyond out-of-the-box features may incur significant additional costs
Who Is Lumary AC Best For?
- Large Home Care Providers
- Enterprise Aged Care Providers
- Multi Service Ndis Aged Care Providers
- Hcp Providers 50 Plus Staff
Lumary AC may not be the best fit for:
- Small Home Care Providers Under 20 Staff
- Residential Aged Care An Acc Focused
- Budget Conscious Providers
- Teams Without Salesforce Experience
Lumary AC Alternatives
If Lumary AC doesn’t quite fit your needs, consider these alternatives for Australian businesses:
- FlowLogic — Cloud-based aged care and NDIS management for AU providers.
- MYP — All-in-one care management software for aged care and NDIS providers.
Frequently Asked Questions
How much does Lumary AC cost for aged care providers in Australia?
Lumary uses custom pricing only — there are no fixed plan tiers. Every quote is tailored to the organisation's size, care sector, and required modules. The Salesforce AppExchange lists a base price of $8 USD/user/month for the Lumary CM package, but actual total cost includes implementation, configuration, training, and ongoing support fees which can be significant. Contact Lumary's sales team at lumary.com for a personalised quote. Not-for-profit providers may be eligible for discounted rates through Connecting Up.
Does Lumary AC support Home Care Package (HCP) funding management?
Yes. Lumary AC includes comprehensive HCP funding management co-designed with home care providers. Features include budget tracking for subsidies, supplements, and fees; a funding journal tracking all income and expenses; client leave impact monitoring; monthly statement PDF generation for clients; and bulk import file creation for uploading to the Aged Care Provider Portal (ACPP). The platform also supports CHSP and DVA funding frameworks.
Is Lumary AC ready for the Support at Home program?
Lumary is actively preparing for the Support at Home program transition that replaces the Home Care Packages Program from July 2025. The company has partnered with Anchor Excellence to align the platform with the new Aged Care Act, Aged Care Quality Standards, and Support at Home requirements including the 8-classification funding model. Lumary is also an active member of the Digital Transformation Sector Partners Working Group.
Does Lumary AC handle AN-ACC residential aged care funding?
UNVERIFIED: Lumary's public marketing materials for the aged care product focus primarily on home care operations (HCP, CHSP, DVA) rather than residential AN-ACC funding management. No explicit mention of AN-ACC funding classification, shadow assessments, or residential funding optimisation was found in public documentation. Providers requiring AN-ACC-specific features should verify capabilities directly with Lumary's sales team.
Is Lumary AC data hosted in Australia?
Lumary is built on Salesforce and all data is stored within the Salesforce platform. Salesforce is contractually bound to comply with Australian privacy law and is used by Australian Government agencies. Lumary holds ISO 27001 certification and HIPAA compliance. IP tracking confirms the Lumary website is hosted in Sydney. The specific Salesforce data centre region used for Australian customer data has not been independently verified, though Salesforce operates an Australian data centre region.
How does Lumary AC compare to other aged care software in Australia?
Lumary AC is an enterprise-focused platform best suited for mid-to-large aged care providers (50+ staff) who need deep HCP funding management and Salesforce-powered configurability. Compared to lighter alternatives, Lumary offers more advanced reporting, compliance tools, and scalability but comes with higher implementation costs, a steeper learning curve, and custom-only pricing. For smaller providers or those needing residential AN-ACC focus, alternatives like Health Metrics, Person Centred Software, or AlayaCare may be more appropriate.