BigCommerce Review Australia 2026
Best E-Commerce Platform for AU B2B and High-Growth Online Retailers
BigCommerce's June 2026 table kills the old 'zero transaction fees on any gateway' line. Embedded providers (including Stripe, PayPal Braintree, Afterpay and Zip) stay $0 platform fee; open providers pay 2%/1%/0.6%. Plan dollars are unchanged at $39/$105/$399 monthly USD, but GMV caps are tighter and B2B Price Lists wait for Performance (from $1,499/mo). Phone is gone from the entry plan. Not AU-hosted.
- Best for
- Mid-market online retailers, B2B and wholesale businesses, multi-channel sellers who need zero transaction fees and unlimited staff accounts, and technically capable merchants outgrowing entry-level platforms.
- Not ideal for
- Merchants who need a non-embedded gateway without a 2% platform cut, B2B price lists without Performance, Core-plan phone support, or AU data residency.
SoftwareHQ does not currently have an affiliate arrangement with BigCommerce. Scores are independent of commercial relationships. Affiliate disclosure
Overview
BigCommerce is australian-founded saas e-commerce platform built for growth. Founded in 2009 and headquartered in Austin, Texas, USA, it serves Australian businesses with local data hosting and AU-based support.
Feature highlights
These highlights come from vendor documentation and editorial analysis of public sources. They are not firsthand test results or a claim that every listed capability was exercised in a trial.
- Plans renamed 1 June 2026
Core / Growth / Scale / Performance. Monthly USD $39 / $105 / $399; annual $29 / $79 / $299. Performance from $1,499/mo annual.
- Zero fee only on embedded providers
Stripe, PayPal Braintree, Afterpay, Zip and the published embedded list are $0 platform fee. Other gateways: 2% / 1% / 0.6% of GMV on Core / Growth / Scale.
- GMV caps dropped
Core $30K TTM (was $50K). Growth $100K (was $180K). Scale $33,333/month then 0.9% overage.
- Unlimited staff still
Every plan includes unlimited staff accounts. Extra storefronts are $30 / $50 / $100 per month.
- Price Lists are Performance
SKU-level B2B price lists are not on Scale. Customer groups start on Growth.
- Australia Post on real-time quotes
Pricing table names Australia Post among live carrier quotes on every plan. Not a native AusPost marketing app.
AU Compliance Scores
These scores apply to Australian tax, payroll and banking capabilities where they are relevant to BigCommerce. They are SoftwareHQ editorial judgements from public documentation, not firsthand product tests.
Not applicable means this product type is not scored on that dimension (for example BAS lodgement on a CRM). Not supported means the vendor does not offer it. Unknown means we could not verify it from public sources — that is not the same as unsupported.
E-commerce platform. BAS stays in accounting software (Xero/MYOB), not in-product ATO lodgement.
No native AU payroll.
No payroll.
No payroll.
Tax settings support 10% GST and inclusive display. Real-time shipping quotes include Australia Post. Not ATO lodgement. Avalara remains an integration, not a native BAS map.
Not a bank-feeds product. Reconciliation via accounting integration.
When this was checked
Status as of (page snapshot) against a 90-day review target. Checked dates are not updated when the site is rebuilt.
Editorial article date: . That is not proof that pricing, hosting, or compliance was re-checked.
- PricingVerified
Verified — checked 8 September 2026.
USD ex tax from 1 June 2026. Core $39/$29, Growth $105/$79, Scale $399/$299, Performance from $1,499 annual. Open provider fee 2%/1%/0.6%. GMV $30K/$100K/$33,333-mo. Embedded list includes Stripe, PayPal Braintree, Afterpay, Zip. 15-day trial.
- HostingUnknown
Unknown — no field-level check recorded.
Live trust/PCI/privacy pages failed or 404 this check (PCI help CSS error; ISO press 404; privacy redirected). Sydney office is corporate, not a published AU region. Stored GCP US + cert suite kept as prior editorial notes, not re-verified.
- GST handlingVerified
Verified — checked 8 September 2026.
Tax settings + Australia Post live quotes on the pricing table. Not ATO lodgement.
Pricing (AUD)
All prices below are in Australian dollars and exclude GST. Verified — checked 8 September 2026. Source: bigcommerce.com.au/essentials/pricing.
- Products: unlimited
- Users: unlimited
- Annual Sales Cap: US$30,000 TTM GMV
- Inventory Locations: 4
- Products: unlimited
- Users: unlimited
- Annual Sales Cap: US$100,000 TTM GMV
- Inventory Locations: 5
- Products: unlimited
- Users: unlimited
- Annual Sales Cap: US$33,333/month GMV
- Inventory Locations: 8
- Products: unlimited
- Users: unlimited
- Annual Sales Cap: custom
Estimate first-year cost for BigCommerce
Observed price changes
Recorded when a listed price changed. This is not a complete vendor timeline.
- From 1 June 2026: Standard/Plus/Pro/Enterprise renamed Core/Growth/Scale/Performance. Dollar list $39/$105/$399 monthly unchanged. GMV caps $30K/$100K/$33,333-mo. Open Payment Provider Fee 2%/1%/0.6%. Performance from $1,499/mo annual.
- Core · $39 → $39 · From 1 June 2026 Standard/Plus/Pro renamed Core/Growth/Scale. Dollars $39/$105/$399 monthly unchanged. Open Payment Provider Fee 2%/1%/0.6%. GMV caps $30K/$100K/$33,333-mo.
Pros & Cons
Pros
- Unlimited staff on every plan
- Embedded providers (Stripe, PayPal Braintree, Afterpay, Zip) still $0 platform fee
- Australia Post named on real-time shipping quotes
- 15-day full trial
- USD list $39/$105/$399 monthly unchanged
- Multi-storefront available (paid extras)
Cons
- Open Payment Provider Fee 2%/1%/0.6% from 1 June 2026
- GMV caps now $30K / $100K / $33,333 per month
- USD billing; GST extra
- Phone support not included on Core
- B2B Price Lists are Performance-only
- Not AU-hosted
How this review was made
Reviews separate vendor documentation, editorial analysis and firsthand records. They are not interchangeable.
- Vendor documentation — Public pages from BigCommerce and other sites. Recorded HTTP(S) URLs are listed under Sources. A source URL is a document we recorded, not a claim that every sentence on this page was checked against that URL.
- Editorial analysis — SoftwareHQ's written verdict and scores for Australian buyers. The header score is an editorial assessment, not a user-review average, not a lab result, and not a number derived from how many evidence records exist.
- Firsthand records — This review has no firsthand observation records, trial walkthroughs, or screenshots from a logged-in SoftwareHQ account. Missing tests stay not tested.
This page does not rank products by speed or security from documentation or from evidence count.
Checked by SoftwareHQ Editorial Team. There is no named author profile for this page; attribution stays with the SoftwareHQ editorial team. How we test and the editorial policy for scoring, independence and affiliate rules.
Sources
Public pages recorded when this review was compiled. They are not a checklist that every claim was verified, and they are not evidence of hands-on product testing.
- Bigcommerce pricing (bigcommerce.com.au)
- Bigcommerce pricing (bigcommerce.com)
- Bigcommerce Plan Pricing Updates 2026
- Bigcommerce support
BigCommerce Alternatives
If BigCommerce doesn’t quite fit your needs, consider these alternatives for Australian businesses:
- Shopify — The world's leading e-commerce platform for AU online sellers. From $7/mo ex GST.
- WooCommerce — Free open-source e-commerce plugin for WordPress. Free plan available.
- Squarespace — Design-first website builder with integrated e-commerce. From $24/mo ex GST.
- Neto (Maropost Commerce Cloud) — Australia's all-in-one B2B and multi-channel ecommerce platform. From $199/mo ex GST.